Junior Technical Support Engineer
Neo Group
Junior Technical Support Engineer
We are looking for a Junior Technical Support Engineer eager to start or continue their career in the industry. This role is ideal for someone with a good technical foundation, a willingness to learn, and excellent communication skills. You will assist our partners and internal teams with technical questions, troubleshoot issues under guidance, and gain valuable hands-on experience in a dynamic and fast-paced environment. You will work closely with experienced colleagues, receiving mentorship and training while contributing to smooth platform operations and an exceptional partner experience. This position also provides a solid foundation for future career paths within the company, including opportunities to grow into QA roles.
Responsibilities
- Assist as a technical contact for our platform, supporting inquiries from partners, game providers, and internal teams.
- Help diagnose and resolve issues related to integrations, game sessions, player data, API responses, and payment flows (with guidance from senior team members).
- Collaborate with Product, QA, and Engineering teams in investigating incidents and implementing solutions.
- Communicate clearly and politely with both technical and non-technical audiences.
- Support monitoring of platform performance and escalate irregularities when needed.
- Track requests and document progress to ensure timely follow-up.
- Contribute to maintaining support documentation, workflows, and knowledge base articles.
- Learn and grow by identifying areas for improvement in processes and tools.