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Global IT Support Engineer
Support global employees with hardware, software, and network issues efficiently
Ovca, Vojvodina, Serbia
3 weeks ago
Neo Group
A gaming organization known for its esports teams and content creation within the gaming community.
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Global It Support Engineer
Come on board with Neo Group! Here's your chance to stir things up in the scene with us. We're not just expanding; we're revolutionizing the entire game, mastering profitability with every new venture. But you know what truly fuels our drive? It's people like you. Join us as we embark on a journey to redefine gaming on a global scale.
Neo Group is on the lookout for a Global IT Support Engineer to join our Engineering Team.
Responsibilities:
- User Support: Providing technical support to company employees on issues related to computer hardware, software, and networks, including remote workplaces.
- Installation and Configuration: Installing, configuring, and maintaining computers, software, network equipment, and telephone systems.
- Problem Resolution: Swift identification and resolution of malfunctions, as well as providing user consultations on IT hardware and software usage.
- Documentation: Maintaining documentation on completed work, updates, and changes in IT infrastructure systems. Writing user manuals.
- Security Compliance: Adhering to company security standards and policies in information security.
- User and group management (LDAP, FreeIPA, Keycloak)
- Access Provisioning: Issuing and managing user access to company internal systems following established procedures and security policies.
- Automation of Routine Processes and Tasks.
About Neo Group
A gaming organization known for its esports teams and content creation within the gaming community.