Director, Creative Design & Operations

Join Us To Build A More Rewarding Financial Future For All Canadians

At Neo, we're on a mission to build a more rewarding financial future for all Canadians. Life at a rapidly scaling tech startup isn't for everyone. It's complex, fast-paced, high-pressure, but also incredibly fulfilling. Since its founding in 2019, Neo has gained incredible traction and is one of the fastest-growing fintech companies in Canada.

#1 on Deloitte's Technology Fast 50 for 2023, 2024, and 2025 — the first company ever to achieve a three-peat at the top!

#1 Fastest Growing Company in Canada for 2024 by Globe & Mail

Top-ranked mobile apps and credit cards

Team of 500+ people

1M+ customers

10K+ retail partners

The Role

At Neo, design is a core driver of how we build trust, simplify money, and create exceptional experiences for Canadians. As we continue to scale, we're looking for a highly organized, systems-minded operator to help lead the operational backbone of our design organization.

As Director, Creative Design & Operations, you'll act as a strategic partner to the VP of Design, helping run the day-to-day operations of the design organization while driving clarity, structure, prioritization, and execution across teams and initiatives.

This role sits at the intersection of design, product, operations, and leadership. You'll help create the systems, processes, and operational rhythms that allow creative and product design teams to move quickly, stay aligned, and deliver high-quality work at scale.

This is a highly cross-functional role that requires strong organizational leadership, exceptional communication skills, and the ability to bring order to fast-moving environments.

What You'll Be Doing

Organizational Operations

• Partner directly with the VP of Design, Heads and Directors to manage and optimize the day-to-day operations of the design organization
• Drive operational excellence across design, creative, and cross-functional initiatives
• Build scalable systems, workflows, and organizational processes that improve execution and team efficiency
• Help create clarity around priorities, ownership, timelines, and team coordination

Program & Project Leadership

• Own cross-project tracking, prioritization, backlog management, and operational planning across multiple streams of work
• Coordinate initiatives across Product Design, Brand, Product, Engineering, Marketing, and Leadership teams
• Identify blockers, dependencies, and operational gaps before they impact delivery
• Improve visibility into project health, capacity, and organizational priorities

Strategic Planning & Leadership Support

• Support quarterly planning, roadmap alignment, organizational initiatives, and leadership operations
• Prepare updates, operational reviews, presentations, and reporting for leadership discussions
• Help drive accountability and follow-through across key initiatives
• Assist in scaling the design organization through improved planning, onboarding, documentation, and operational structure

Design Enablement

• Improve how teams collaborate, communicate, and execute work
• Establish operational standards, rituals, and systems that support high-quality creative output
• Help maintain strong organizational health across tooling, documentation, workflows, and team practices
• Create lightweight processes that enable teams without adding unnecessary overhead

Who We're Looking For

• 6+ years of experience in Design Operations, Creative Operations, Program Management, Design Director, Chief of Staff, or similar operational leadership roles
• Strong organizational and project management skills with exceptional attention to detail
• Experience supporting senior leadership and managing complex cross-functional initiatives
• Ability to operate effectively in fast-paced, ambiguous, and rapidly evolving environments
• Strong communication and stakeholder management skills
• Systems thinker with a bias toward clarity, structure, and execution
• Deep appreciation for design, product development, and creative workflows

Working At Neo:

The people who thrive at Neo are resourceful, growth-oriented, and driven to win. We hold ourselves to high standards because we're on a mission that matters: to build a more rewarding financial future for all Canadians. As individuals and as a team, we constantly challenge ourselves and each other to raise the bar and deliver exceptional experiences for our customers. Our commitment to customer success drives everything we do, from building world-class products to providing exceptional support at every step of their journey. If this resonates with you, keep reading.

We trust, respect, and support each other. This means honest conversations, constructive input, and empowering each other to move fast and think big. You'll be surrounded by people who push you to be your best. We primarily collaborate in person across our Calgary, Winnipeg, and Toronto offices, where ideas move quickly and teams build momentum together. As we continue to scale and evolve, we're looking for builders, innovators, and problem solvers who thrive on challenge–people who would rather blaze a trail through uncertainty than follow a well-paved path.

At Neo, ownership is part of how we think and operate. For select roles, equity participation reinforces that mindset by giving employees a direct stake in the company's long-term success. Regardless of role, every team member is expected to think like an owner and make decisions that move the business forward.

Apply With Us:

We believe in equal opportunity and are committed to creating an inclusive climate where everyone can thrive. Customers trust us with their finances, so successful candidates for this position will be required to undergo a security screening, including a criminal records check and a credit check.

By continuing with your application, you agree to the Candidate Privacy Notice, which guides how we process your personal information for the purpose of your application.

Neo Financial leverages artificial intelligence (AI) to reinforce our candidate evaluation process, including the initial assessment of applications and screening of candidates. These tools support our recruitment team; however, all final hiring decisions are made by humans and are not based exclusively on automated processing. If you require further information regarding our data processing practices, please contact us.

We are hiring for an open, vacant position.