Firstmark Services Representative II - Processing - Remote - Remote Eligible

Nelnet Consumer Loan Specialist

Respond to customer inquiries regarding general consumer loan issues and questions. Responsible for the research and administration that relate to these activities. Hourly pay rate: $15.00

Responsibilities:

• Ensure integrity of data and information.
• Respond to customer requests by accessing Loan Servicing and/or Originations systems.
• Resolve issues and complete document transactions (school enrollment updates, deferment/forbearance processing, borrower payments, monetary transactions, claims processing).
• Update information on accounts in the Loan Servicing and/or Originations systems.
• Utilize imaging systems.
• Perform other tasks related to resolving customer needs.
• Contact customers on accounts.
• Negotiate transactions in accordance with established laws, regulations, and policies.
• Prepare reports or filings.
• Monitor and maintain various documents.
• Research and correct issues in an appropriate time period as designated by department standards.
• Reconcile assigned accounts.
• Assist other departments in investigating problems as needed.
• Maintain performance data within the appropriate systems.
• Mentor/Train other associates as needed.
• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.

Locations: Remote, Madison, WI, Lincoln, NE, Brownsville, TX, Remote (GA) - Atlanta Area

Must reside within a 60-mile radius of Lincoln, NE, Brownsville, TX, Atlanta, GA or Madison, WI

Education:

High school degree or equivalent required.

Experience:

1 - 2 years customer service experience and/or general work experience preferred. Knowledge of Loan Servicing and/or Originations systems preferred.

Competencies – Skills/Knowledge/Abilities:

• Service Excellence
• Oral communications
• Written communications
• Teamwork
• Accuracy/Attention to Detail
• Working with MS Office
• Business Math
• Problem Solving
• Managing Multiple Priorities

Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.