Service Coordinator

Neil Huffman Nissan is currently in search of an Automotive Service Concierge/Customer Relations Associate.

Daily responsibilities may include:

Greet customers in a timely, friendly manner. Keep customers informed on the status of their vehicle.
Assist with scheduling appointments.
Obtain customer and vehicle data.
Advise customers on the care of their cars and help educate on the proper maintenance schedules.
Establish "time promised" and communicate updates.
Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate or time promised.
Handle telephone inquiries regarding work in process and appointments.
Deliver vehicle to customer and answer any questions.
Keep Quick Pricing Guide, Signals Checklist, Maintenance Menus, and other service department forms up-to-date.
Communicate with management any issues that may arise in a timely manner.

Qualifications:

Professional personal appearance.
Excellent oral and written communication skills.
Friendly face and voice, reliable, and a customer first attitude. Automotive experience isn't required but a good attitude is!!
XTime knowledge is a plus.
We offer a competitive pay structure based on experience and demonstrated ability.

We offer benefits such as:

Any additional questions please contact Suada Humic (502-736-7308). 1800 Williamson Ct. Louisville, Ky. 40223