World Of Hyatt Hotel Support Specialist - Bilingual English And Spanish - Remote Eligible

World Of Hyatt Hotel Support Specialist

Careers for people who love helping people. Grow with Hyatt. This position can be worked at our GPGS Hub in Omaha, Nebraska or Marion, Illinois. This position can also be worked remotely. Please note this position can only be worked remotely from the following states: Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Louisiana, Michigan, Minnesota, Missouri, Nebraska, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, and Wisconsin.

As a key member of the Program Operations team within the World of Hyatt organization, the Programs Operations Hotel Support team is responsible for building relationships with hotels, tracking and reporting key performance metrics, and providing operational assistance as needed. The World of Hyatt Hotel Support Specialist ensures World of Hyatt achieves programs objectives by assisting the Program Operations team with the day-to-day operations including hotel escalations, special projects, and sustainment of Americas new hotel openings. This role is also responsible for working cross-functionally with corporate operations and GCC teams to ensure a seamless member experience. The ideal candidate will demonstrate strong communication skills, passion for hospitality and proven organizational skills. Loyalty program knowledge and hotel operational experience is required. The Programs Operations team is looking for a candidate with long-term interest with a concentration on internal team growth.

Position Responsibilities

• Monitor hotel progress toward key performance indicators.
• Proactively provide hotels key resources and best practices supporting enrollment and consistent on-property World of Hyatt benefit delivery.
• Liaise with World of Hyatt Specialists and hotel operations to continuously identify operational gaps and assist in the implementation of appropriate training/awareness initiatives.
• Deliver World of Hyatt training and awareness efforts through webinar and video conferencing.
• Sustainment of World of Hyatt Specialist program by actively monitoring turnover and leading onboarding process.
• Demonstrate a commitment to Hyatt values.

Qualifications

Experience:

• Bilingual in English and Spanish required.
• World of Hyatt program knowledge required.
• Hotel operations experience required.
• GESA training and ServiceNow experience preferred.
• CARE experience preferred.

Computer Skills Needed:

• Experience with Hyatt operating systems and tools (Tally, Tools Application, Reserve, Starr, etc) preferred.
• Proficient with Microsoft Suite applications including Word, Excel, Outlook, and PowerPoint preferred.
• Must be computer savvy and have the ability to type and utilize keyboard functions to navigate multiple programs and screen quickly and accurately.

Additional Comments and Requirements

• Strong oral and written communication skills.
• Strong presentation skills in live or video conference setting.
• Effective organizational and time management abilities.
• Aptitude for problem solving and research.
• Approachable with an ability to readily develop rapport and build relationships.
• Adaptable to change.
• Resourceful self-starter with bias toward taking well-informed action.

Wage Information

The hourly rate for this position is $20.75 plus a $1.00 language differential. This position is eligible to earn overtime. The final pay rate offered to the successful candidate will depend on experience, skill level, and other qualifications for the role, as well as the location of the performance of work. Pay for the successful candidate will meet local requirements, including the local minimum wage rate.

Benefits Information

Benefits available with this position include the following:

• Medical / Dental / Vision Insurance
• Flexible Spending Account
• 401k
• Retirement Savings Plan
• Basic Life Insurance
• Employee Stock Purchase Plan
• Annual allotment of free hotel stays at Hyatt hotels globally (subject to availability)
• In addition to allotment of free hotel stays, discounted hotel stays (subject to availability)
• Paid Time Off accruing at an approximate rate of 24 minutes per day, up to a maximum of 144 hours per year
• Seven paid holidays per year
• Three paid floating holidays per year (two if hired with Hyatt after July 1st)
• Wellbeing benefits, including monthly fitness reimbursement, complimentary HeadSpace subscriptions, and access to employee assistance program resources

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientations, gender identity, national origin, disability, or protected veteran status.

Primary Location: US-NE-Omaha

Organization: Global Care Center Americas - Omaha Hub

Pay Basis: Hourly

Job Level: Full-time

Job: Quality Assurance/Hotel Operations Analysis

Req ID: OMA001382

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.