Technical Analyst 4 - support

Principal Support Engineer

As a Principal Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues. Job duties are varied and complex utilizing independent judgment. May have project lead role. Four to five years experience with Core or Applications products and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/Engineering/Math/Physics/Chemistry with a 3.0 GPA OR (for Applications) proven professional/technical experience, i.e., demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).

Oracle Global Product Support

Oracle provides the world's most complete, open, and integrated business software and hardware systems. Oracle Global Product Support (GPS) provides technical assistance for all Oracle products including Cloud and On-Premise, ensuring maximum availability of Oracle customer's systems and helping them to benefit from running the latest Oracle technology and applications. Additionally, GPS works closely with our Development organization on ensuring absolute product quality and provides high quality content for the online knowledge databases.

Duties & Responsibilities

Provide customer and systems support of Oracle Integration Cloud (OIC) including Process. Troubleshoot and analyse application servers and new technologies, with a focus on web servers and application servers. Use Oracle Cloud Infrastructure (OCI). Collaboration with Oracle Fusion Application Products. Interact remotely with customers, partners, and software developers to provide technical advice and assistance. Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems. Have the ability to analyse and resolve issues. Identify and document product defects. Review design specifications and external technical publications and provide feedback for product and document improvement.

Experience

Four to ten years of strong experience in Oracle Integration Cloud, Oracle SOA Suite - BPEL, Adapters. Good knowledge in Oracle Cloud Infrastructure, Oracle Database. Technical support experience & Troubleshooting skills.

Desired Skills

Fusion Applications. Oracle Integration Cloud, SOA Cloud Service. Oracle Cloud Infrastructure(OCI). Java Application Programming Interfaces (API's).

Essential Skills

Proven success in contributing to a team-oriented environment. Desire to work to one of IT leader industry. Excellent verbal and written communication skills in English. Ability to read and interpret stack traces and troubleshoot issues involving system and process crash events. Ability to troubleshoot issues involving platform performance under load. Ability to read and analyse network trace data in detail to understand and resolve inter server communication issues. Advanced customer support and communications skills. Ability to read and interpret programming languages at a code level (especially Java). Ability to learn new technologies quickly. Demonstrate strong troubleshooting and analytical problem solving skills. Able to multi-task and manage multiple technical issues reported by customers.

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates. Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $30.87 to $67.88 per hour; from: $64,200 to $141,200 per annum. May be eligible for equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: Medical, dental, and vision insurance, including expert medical opinion. Short term disability and long term disability. Life insurance and AD&D. Supplemental life insurance (Employee/Spouse/Child). Health care and dependent care Flexible Spending Accounts. Pre-tax commuter and parking benefits. 401(k) Savings and Investment Plan with company match. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 11 paid holidays. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. Paid parental leave. Adoption assistance. Employee Stock Purchase Plan. Financial planning and group legal. Voluntary benefits including auto, homeowner and pet insurance. The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC4.