Sr MGR Business Operations

Senior Manager, Lumen Transformation Office

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

As Senior Manager within the Lumen Transformation Office (LTO) Orchestration team, you will play a critical role in delivering enterprise-wide transformation initiatives that support Lumen's executive priorities. Reporting to the Director of LTO Orchestration, you will lead workstreams, manage governance processes, and collaborate with cross-functional teams to ensure strategic initiatives are executed with discipline and impact. This role requires a strong program manager with high influence capabilities, structured problem-solving skills, and a passion for driving change.

The Main Responsibilities

Translate strategic priorities into actionable workplans and execution roadmaps. Identify cost-out and efficiency opportunities through structured analysis and stakeholder engagement. Support the development of value capture strategies and ensure alignment with business unit goals. Lead cross-functional workstreams and contribute to a high-performance team culture. Provide coaching and feedback to junior team members and peers. Support capability building in strategic thinking, agile execution, and stakeholder management. Manage governance processes including milestone tracking, KPI reporting, and initiative health assessments. Escalate risks and intervene in bottlenecked initiatives to maintain momentum.

What We Look For in a Candidate

Undergraduate degree required; Master's or MBA preferred. 5+ years of experience in strategy, transformation, or enterprise program management. Strong program management and governance experience. High emotional intelligence and ability to influence across levels. Proven ability to structure complex problems and deliver actionable solutions. Excellent communication and stakeholder engagement skills. Experience working in fast-paced, ambiguous environments.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA. Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Equal Employment Opportunities: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.