SME Computer User Support Specialist

SME Computer User Support Specialist

GovCIO is currently hiring a SME Computer User Support Specialist position for our US Coast Guard program. The position is fully remote.

Responsibilities:

• Gathers information concerning the capabilities of Company products; investigates the technical capabilities of Company products and competing equipment and/or solutions; stays abreast of developments in hardware and software.
• Generates quantifiable requirements based on customer description, system planning and design, and ensures requirements comply through formal verification methods.
• Translates high level product development strategies into network and system requirement specifications and works with other engineering disciplines to develop lower level detailed implementation requirements.
• Establishes and coordinates development of standards, practices, and procedures as related to the network and system development.
• Designs interfaces and brings network and system elements together so they work as a whole.
• Assesses performance using evaluation criteria and technical performance measures.
• Customer liaison and support for business development activities and to understand and shape requirements.
• Coordinates the planning, design, and installation of equipment, using knowledge of engineering and programming as well as sophisticated instruments and computers.
• Participates in system conceptual design and documentation of the design concepts.
• Installs all new hardware, systems, and software for networks.
• Generates system level requirements verification procedures and customer acceptance test procedures.
• Monitors system performance and implements performance tuning.
• Reviews test plans/procedures and ensures they meet the objectives of the contractual requirements and participates in the testing process to validate requirements.

Qualifications:

• Bachelor's with 5 - 8 years of system engineering experience (or commensurate experience)
• Clearance Required: Must be clearable up to an active Secret clearance M066

Company Overview:

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

What You Can Expect:

Interview & Hiring Process:

During the Interview Process:

• Virtual video interview conducted via video with the hiring manager and/or team
• Camera must be on
• A valid photo ID must be presented during each interview

During the Hiring Process:

• Enhanced Biometrics ID verification screening
• Background check, to include:
• Criminal history (past 7 years)
• Verification of your highest level of education
• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks:

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range: USD $95,000.00 - USD $100,000.00 /Yr.