Sales Operations Manager - Professional Services

Confluent Operations Manager

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them. It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together. One Confluent. One Team. One Data Streaming Platform.

This role will provide operational support to the PS Operations Americas organization, which delivers a portfolio of services optimized to support the various stages of the Confluent customer journey at scale. The Operations Manager will work closely with the Professional Services Operations Director, along with Americas PS stakeholders to drive operational excellence across the organization. Responsibilities include partnering with PS Practice Managers and Leadership on strategy development, leading the execution of process improvement initiatives, leading inspection cadences for pipeline and project delivery, tracking key performance indicators, and identifying operational improvements. This role requires a deep understanding of Confluent's internal processes, strong organizational skills, and the ability to collaborate effectively with various teams.

Partner with the AMER Professional Services Sales leadership team on the Implementation of our Operational framework, including leading key operational and governance cadences for the organization. Support strategy development in partnership with Customer Solutions Group and AMER PS&E leadership, including resourcing and capacity planning, process development, and partner scaling opportunities. Develop and refine standard delivery processes to ensure global consistency in execution. Track and report on team KPIs and success metrics. Support multiple PS sales leaders from pipeline creation through project delivery, including Weekly, Monthly and Quarterly Business Reviews. Lead projects and initiatives focused on improving productivity and simplifying processes throughout the AMER PS organization. Collaborate with stakeholders to drive execution of partner delivery efforts across a portfolio of Professional Services engagements. Develop productive and trusting relationships with leaders and other internal stakeholders. Support the CSG AMER team in other operational tasks as needed.

4-5+ years of experience in operations, project management, or a related field. Strong organizational and time management skills. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Experience with Salesforce, Gainsight, or similar business systems is a plus. Familiarity with Confluent's products and services is a plus.