Sales Associate I

Sales Associate I

At Zimmer Biomet, we believe in pushing the boundaries of innovation and driving our mission forward. As a global medical technology leader for nearly 100 years, a patient's mobility is enhanced by a Zimmer Biomet product or technology every 8 seconds. As a Zimmer Biomet team member, you will share in our commitment to providing mobility and renewed life to people around the world.

The Sales Associate I reports to the sales team lead or their designee within a territory or region. This entry-level role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I builds foundational expertise in Zimmer Biomet's implants, instruments, and technologies while offering on-site guidance to surgeons and operating room staff. This role supports the broader sales team and serves as a key contributor to ensuring the success of surgical cases and high customer satisfaction. This developmental position acts as a pathway to Sales Associate II and III.

• Attends and participates in weekly and monthly sales team meetings as a valuable contributor.

• Builds strong relationships with key surgeons and continue to drive knowledge and expertise to cover prioritized Zimmer Biomet and MedTech products through procedures with clinical proficiency.

• Supports the sales team by providing excellent customer service and support, identifying customer buying signals, gather competitive intelligence, and looking for opportunities to upsell or cross with existing customers.

• Coordinates surgery schedule including templating for cases, requests implants and instruments through SMS.

• Post-procedure ensures all Zimmer Biomet products used are properly accounted for billing inventory replenishment.

• Provide on-site and remote clinical support, education training with a problem-solving mindset to surgeons and OR staff.

• Assist in implementing and integrating medical devices or clinical solutions into clinical practice.

• Act as a product expert, delivering technical support during procedures, demonstrations, and evaluations.

• Collaborate with sales and marketing teams to support product launches and customer engagement initiatives.

• Gather clinical feedback from end-users and relay insights to internal teams for product development and improvement.

• Support clinical trials, including site initiation, training, monitoring, and documentation as needed.

• Ensure compliance with regulatory and ethical standards in all clinical interactions.

• Provides after hour and/or evening case coverage and add on case coverage for team and/or territory. Includes weekend and on-call case coverage and add on case coverage for team and/or territory.

• Collaborate with and provide sales support for team and/or territory, which includes the transportation of Zimmer Biomet instruments and implants for day, evening, add on or weekend cases.

• Remains attentive to detail to ensure implants and instruments are accurate, clean, and complete, reviews surgical plans thoroughly before each case, and prevents costly errors through prep and vigilance.

• Strictly adheres to all policies and SOPs regarding the interaction with HCP (Health Care Professionals), product handling and complaints, expense reporting, sales activities and training.

_This is not an exhaustive list of duties or functions and might not necessarily comprise all of the essential functions for purposes of the Americans with Disabilities Act._

• Must be mobile and willing to travel.

• Willing and capable of carrying weights up to 50 lbs.

• Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.

• Effective verbal and written communication, translating technical knowledge into practical guidance.

• Displays professionalism and presence through a composed, confident, and respectful demeanor in clinical settings.

• Builds trust and credibility with clinical staff and surgeons.

• Attention to detail in reviewing surgical plans, prepping instruments, and ensuring case accuracy.

• Strong team orientation and collaboration with sales reps, hospital staff, and peers.

• Organizational skills to manage multiple facilities, priorities, and documentation.

• Proactive in preparation, including reviewing case schedules and equipment readiness.

• Remains adaptable and learning focused by quickly learning new products, procedures, technologies, adjusting to surgeons' preferences and variations, and embracing feedback to improve clinical acumen continuously.

• Communicate clearly in verbal and written form in English.

• Perform all other duties as assigned.

• A minimum of an associate's degree, medical certification, or equivalent education and experience is required.

• 0-2 years of sales or sales service experience in medical device or surgical.

**Physical Requirements**

**Travel Expectations** Up to 50% EOE/M/F/Vet/Disability