Reservations Sales Specialist

Customer Care Center Sales Specialist

Omni Hotels & Resorts is looking for a Full Time Customer Care Center Sales Specialist. The position is responsible for providing support for both sales associates and customers with inquiries to ensure complete guest satisfaction by handling requests in a courteous, timely, professional, and efficient manner.

Full-time Schedule: Sat, Sun, Wed, Thu, Fri 1430-2300, Mon-Tues off

Benefits include:

• $17.00 hourly wage.
• Medical, Dental and Vision Insurance.
• Fully vested 401(k) retirement plan
• Full-Time
• Paid Training
• Employee Discounts at Omni properties and much more!

Responsibilities:

• Assist and support reservation sales associates with inquiries and problem solving techniques in a professional and personable manner, addressing policies and procedures.
• Assist Hotels by answering questions and problem solving.
• Assist and track work at home associates technical issues and problem solving techniques.
• Process reservations and use appropriate selling strategies and empowerment skills to maximize revenue for Omni Hotels when asked to assist with reservations.
• Respond effectively to all inquiries.
• Display a pleasant, helpful and courteous attitude toward customers, fellow associates, and management.
• Provide temporary coverage for Sales Supervisors including opening, closing, and emergency situations.
• May be required to perform other related duties, responsibilities and activities which may change or be assigned at any time with or without notice.

Qualifications:

• Excellent analytical skills, including ability to adapt to highly complex changing work environment.
• Computer proficiency to include Excel, Word, Teams, and other Microsoft products.
• Must possess demonstrated excellent communication skills (both oral and written) and interpersonal skills; listens to others.
• Ability to effectively communicate in English (both oral and written).
• Dynamic, enthusiastic, creative leader who is organized, thrives under pressure and is able to handle multiple projects and priorities while working under pressure, still maintaining high attention to detail, "can-do attitude" and the ability to maintain consistent accuracy; able to troubleshoot while still meeting or exceeding deadlines.
• Ability to perform basic math (add, subtract, divide, and calculate percentages).
• Sound judgement and the ability to access issues quickly and accurately to provide resolution or next steps, make reasonable decisions in the absence of direction.
• Receptive to coaching from management, responds positively with willingness to make changes when desired.
• Ability to multi-task between systems and tasks while providing accurate and complete details.
• Proven track record for leadership to include maturity, commitment, professionalism, attitude, performance, discretion, responsibility, and ability to maintain a high level of confidentiality.
• High School diploma required.

Associates participating in the Work At Home program will be responsible for providing the following equipment:

• Required PC/Laptop Hardware and OS (Apple not supported): (May be subject to change at a later date)
• 64-bit Windows 11 or newer version
• Processor – I5 or AMD Ryzen 5 or better
• 8GB Ram
• 100GB Hard Drive free disk
• Windows Updates are showing up to date.
• 1 NIC (Ethernet port)
• USB Connection (at least 3 ports)
• Licensed and up to date anti-virus full scan completed (including date, time, files scanned, & no threats)
• Suggested System – Windows Defender
• McAfee and AVG anti-virus systems are not supported.
• Power Surge Protector
• Logitech USB Headset Mono/Stereo H650e or H570e ($45 - $75 on Amazon)

Other Items Required:

• Full screenshot of www.speedtest.net of completed speed test.
• Copy of Internet Service Provider bill documenting internet speed with 25mb download and 10mb upload.
• Photos of workstation showing proximity to internet connectivity (must be in the same room), wired keyboard, and wired mouse.
• Smartphone with application download capability (Please download Okta Verify and Microsoft Authenticator)

Other Items Suggested:

• Additional Monitors Highly Suggested for ease of process
• Ergonomically approved desk chair and desk work surface
• Smoke Detector
• Fire extinguisher 2.5lbs or more
• First Aid Kit
• Copy of Declarations page of Homeowner's/Renter's Insurance

Important Notes:

• Please provide pictures of the above requirements.
• A Wireless Connection is NOT allowed for our Work at Home Associates.
• A Wireless mouse or keyboard is NOT allowed.
• No one else can be on / using your internet during your scheduled shift.
• No devices can be connected to your internet during your scheduled shift.
• Satellite internet is not permitted.
• Microsoft Teams must be downloaded on personal desktop for technical assistance.
• Omni may modify its provision of equipment resources upon notice to the Associate.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer.