Production Service Developer

Oracle System Engineer II

Work with a world class team to support cutting edge Oracle technology. As a member of the Oracle Health Applications & Instructure Support organization, your focus as a System Engineer II is to deliver post-sales Tier 3 support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales technical customer inquiries via phone and electronic means, as well as investigating technical issues regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Qualifications:

• 3 to 5+ years related work experience including: Bachelor's degree in Information Systems, Computer Science, Computer Engineering, Software Engineering or related field, or equivalent relevant work experience.
• U.S. Citizenship on U.S. soil is required. This position requires you to be eligible to receive a federal security clearance which requires you to be a U.S. Citizen.
• Experience with general application support
• Superior knowledge and hands on experience with Unix/Linux commands and/or troubleshooting
• Windows systems troubleshooting
• SQL and relational databases

Responsibilities:

• Manage and maintain a backlog as well as investigate and bring tier-3 support tickets to resolution that are logged externally from our customers and vendors as well as internally by our partner organizations
• Work both individually and as a team to maintain the backlog, work towards goals and key performance indicators, work with partner organizations such as operations teams and engineering teams to resolve tier-3 level incidents
• Must have an attention to detail, interpersonal skills, and an ability to describe technical scenarios in non-technical terms.
• Ability to multi-task and prioritize tasks based on changing priorities
• Willing to work additional or irregular hours as needed and allowed by local regulations
• Work in accordance with corporate and organizational security policies and procedures, understand personal role in safeguarding corporate and client assets, and take appropriate action to prevent and report any compromises of security within scope of position
• Be a part of an oncall rotation
• Perform other responsibilities as assigned

Disclaimer: Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only US: Hiring Range in USD from $29.86 to $67.88 per hour; from: $62,100 to $141,200 per annum. May be eligible for equity. Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process.