Night Guest Services Manager

Atrium Hospitality Front Office Manager

Hotel: La Vista Embassy Suites 12520 Westport Parkway La Vista, NE 68128 Full time Compensation Range: $50,575-$61,814

Compensation is determined based on a variety of factors, including experience, skills, qualifications, and the specific location of the role. Actual pay may differ depending on these factors.

What's in it for you? The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning – 40% of our management hires are internal promotions!
• Invest in Your Future – 401(k) plan with company match.
• Comprehensive Health Coverage – Medical, dental, and vision insurance options.
• Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations.
• Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact – Make a difference through Atrium's community service and volunteer programs.

Job Description

What You Will Do

• Guide daily front office operations with a sharp eye on service quality, team performance, and the bottom line.
• Train, mentor, and motivate your team to deliver consistently exceptional guest experiences.
• Tackle guest concerns proactively and create smooth processes that wow before there's even a "wow" needed.
• Build lasting relationships with guests, group contacts, and associates—we're talking loyalty, not just check-ins.
• Monitor performance metrics, manage costs, and keep reports accurate and on time (you'll impress accounting and the GM).

What We Are Looking For

• 3+ years in front desk leadership – You know the ins and outs of hospitality, and it shows in how you lead.
• Hilton experience (preferred) – Familiarity with Hilton systems and service standards is a plus.
• Some college or an associate degree (preferred) – It supports the decision-making and reporting responsibilities of the role.
• A natural motivator – You bring out the best in people and make high standards feel achievable.
• Strong communication and organization – Because juggling people, problems, and reports takes more than a smile (though that helps, too).

What Atrium Leadership Looks Like:

• Accountable Achiever : You take ownership and deliver results.
• Agile Thinker : You adapt quickly to changing circumstances.
• Talent Curator : You attract, develop, and retain top talent.
• Transparent Leader : You communicate openly and honestly.
• Leading with SPIRIT : You embody our core values of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Why Atrium: Hear it from Maria: For anyone considering a career with Atrium, I highly recommend it. The company is big on internal promotions, and there are always opportunities to grow, whether it happens right away or down the road.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Notice of candidate Privacy Rights: https://www.atriumhospitality.com/privacy-policy

Atrium Hospitality is now one of the largest hotel management companies in the United States and we're still growing. As a result of our growth, we are always looking for great talent to join our organization. As owners and managers, we are responsible for the positive experiences of our guests and associates, and we strive to bring to life a culture that promotes the five simple values that drive our business:

• Service We deliver the best guest experience possible.
• Perseverance We will be better today than we were yesterday.
• Inclusion We are committed to the equitable treatment of all associates as well as equal access to opportunities and resources for all, at every level of the organization.
• Respect We treat others the way we would like to be treated.
• Innovation We strive to develop, share and implement new thoughts, ideas, and methods that improve our company, our operations, and the guest and associate experience.
• Teamwork Our associates are our family, and we provide them the resources and support needed to produce the best work environment possible.

In addition to our core values, we believe that being a responsible community partner is a defining characteristic of the Atrium Hospitality culture, including supporting a range of civic and community activities. We pride ourselves on four impactful pillars that support our associates, our communities, and our future: Wellness, Embracing those with Disabilities, Sustainability, and Education.

When a candidate makes the decision to join Atrium Hospitality, they are entrusting the very engaged and invested leaders of this great organization to support, encourage, coach, develop, and inspire excellence in them. This leadership responsibility is a critical one, accepted with the pride and gravity it deserves. We recognize that when we do this well, we reap the rewards of a productive and engaged team; it is key to the success of Atrium Hospitality.

The voices and opinions of our associates truly matter. We encourage, welcome, expect, and act upon their input to help us make decisions that are in the best interest of our teams and the continued growth and sustainability of the organization.

Come grow with us!