NDS Processing Operations – Operations Analyst IV

Consumer Loans Back-Office Analyst

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Position focused on supporting Consumer Loans back-office teams through data-driven project execution and strategic analysis. Utilizes advanced data skills to extract, interpret, and analyze complex datasets, delivering actionable insights and recommendations to enhance processes. Proactively supports leadership needs while driving value through automation, continuous improvement, and effective communication of findings.

Job Responsibilities

+ Create/update/maintain reports for business needs.

+ Reviews, analyzes, and evaluates business systems and user needs.

+ Manage multiple conflicting priorities & consistently meet deadlines.

+ Capable of communicating and negotiating effectively with all levels of users and management.

+ Work with other analysts and management to conduct analysis and solve problems regarding routine & chronic problems.

+ Interpret and translate business requirements into detailed functional specifications and work plans for other Team members.

+ Utilized as a subject matter expert for repeatable process.

+ Acquire knowledge in systems and processes.

+ Create and maintain the documentation for system functionality, processes, and procedures.

+ Participate in and facilitate Consumer Loan projects to make improvements within departments.

+ Actively participate in projects/initiatives with leadership team.

+ Support training and advanced analytic workshops as required.

+ Learn basics of and participate in CPI projects.

+ Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.

Education

4-year college degree preferred.

Experience

Advanced experience with database concepts and simple query language (SQL).

Must have strong analytical skills to solve complex issues in a timely manner alongside an understanding of investment process flows required.

3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.

Some experience with report writing tools – Crystal reports (Business Objects) required.

Some experience with project management on small to medium projects preferred.

Competencies – Skills/Knowledge/Abilities

Beginning understanding of SQL language Initiative/ Willing to learn by picking up new work.

Problem Solving Agile Methodology.

Business Math.

Oral communications Written communications.

Decision Making and Critical Thinking.

Accuracy/Attention to Detail.

Project Management.

Managing Multiple Priorities.

Moderate understanding of Crystal and Snowflake reporting.

Moderate understanding of Jira and Confluence.

Pay range for this position is $43,672.39 - $82,087.14 annually. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.