NDS Processing Operations - Program Analyst IV

Nelnet Job Opportunity

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work.

Supports back-office teams by driving program performance and compliance through strategic analysis and data-driven insights. Focuses on identifying risks and mitigation strategies, improving operational efficiency, and enhancing stakeholder experience. Leads process improvements, facilitates feature development, and ensures alignment with program goals.

Job Responsibilities:

• Commit to Performance Based Organization (PBO) & Easy to Do Business with (ETDBW) philosophy.
• Contribute to Continuous Process Improvement.
• Manage multiple conflicting priorities & consistently meet deadlines.
• Prepare and manage project plans.
• Communicate status to stakeholders on projects.
• Act as lead on Consumer Loan projects.
• Act as back-up to Program or Functional Manager.
• Act as liaison between stakeholders, subject matter experts and Product and Delivery Teams.
• Present materials and reports to a wide range of audiences.
• Research and resolve problems and issues.
• Subject matter expert on business systems and processes.
• Capture and document business requirements.
• Understand contractual and regulatory requirements, and lender guidance for business program(s) and apply knowledge in decision making and business requirement documentation, and operational processes.
• Represent the business team and articulate the business value with the Product and Delivery Team.
• Review, test, and provide feedback on new system features or changes to existing features.
• Identify, plan, organize and assist with executing on improvements to Operational programs within the department.
• Act as a resource for the department and business teams.
• Independently analyzes issues and department goals, and can deploy working solutions to address issues or to accomplish department goals.
• Monitor progress of projects.
• Commit to getting the job done.
• Share responsibility of projects with management.
• Train within department for the general and orientation modules and on specific programs.

Education: 4-year college degree preferred.

Experience:

• 3-4 years of experience in an analytical, student loan, technical, problem-solving or project management position.
• Experience with database concepts and Structured Query Language (SQL) preferred
• 1-2 years of experience with report writing tools –SAP Business Objects Experience with project management on small to medium projects

Competencies – Skills/Knowledge/Abilities:

• Problem Solving
• Business Math
• Oral communications
• Written communications
• Decision Making and Critical Thinking
• Accuracy/Attention to Detail
• Initiative
• Project Management
• Managing Multiple Priorities
• Working with MS Office
• SQL experience preferred
• Business Acumen and Expertise

Pay range for this position is $43,672.39 - $82,087.14 annually. Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.