Field Service Engineer - AV, USA - Remote Eligible

Av Service Team Position

Evertz, a worldwide leader in the design and manufacture of broadcast, film production, and post production equipment, is seeking recent graduates to join our AV Service team. As the first and often the most frequent point of contact for our clients, you will have the opportunity to influence the client's perception of Evertz. This position combines technical know-how and customer service skills. You will be part of a high-energy team dealing with exciting customers and cutting-edge products both in-house and on-site at our customers' production studios and distribution facilities. Position requires travel within the US. US home location is flexible with opportunity to work from home when not on field assignments.

Responsibilities:

• Travel within the US for customer deployments and general service
• Install product(s) or systems at customer sites and deliver product training to customers
• Respond and provide technical direction to customers regarding operational issues, firmware upgrades, and general maintenance
• Assess customer's product application, troubleshoot and diagnose issues through research and/or re-creation to determine a root cause
• Systematic & detail-oriented troubleshooting, data collection, and reporting of issues
• Maintain a communication link between customer service and other departments by partnering to resolve customer issues and communicating customer feedback

Qualifications:

• College or University education in Electrical, Electronic, or Computer disciplines
• Passion for technology and learning new software and hardware products
• Hands-on experience with IP Networking, server hardware, and Linux OS
• Unparalleled desire to help customers and deliver service excellence
• Problem-solving ability while reacting to changing situations, & championing issues to resolution
• Ability to multi-task in a fast-paced environment
• Strong verbal and written communication skills
• Must be eligible for travel within the US and Canada
• US Citizenship is essential

Location: Remote work possibility for any US State

What We Offer:

• Employer funded benefits program
• Competitive total compensation package
• Work-Life Balance
• Career Progression
• Casual Work Environment

Evertz USA Inc. (Evertz) is proud to be an Equal Employment Opportunity and Affirmative Action employer. We celebrate, support, and value diversity! We do not discriminate in employment or recruiting efforts on the basis of race, color, religion, sex, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. All employment decisions are decided based on qualifications, merit, and business needs.