Director Of Shared Services Engineering

Director Of Shared Services Engineering

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

You will join our Enterprise Systems & Experience (ESE) organization, a cross-functional engineering team responsible for the design, development, integration, and operation of UKG's enterprise platforms. We build and maintain secure, scalable, and reliable systems that support critical business functions across the company. Our work spans architecture, data, integrations, automation, and AI/ML capabilities to ensure systems are extensible, performant, and aligned to evolving business needs.

UKG is seeking a Director of Shared Services Engineering to lead a centralized services organization responsible for accelerating high-quality software delivery across engineering teams. You will define and execute a platform-as-a-product strategy that embeds quality, automation, governance, and developer productivity into every phase of the software lifecycle, from design and development through testing and enterprise release.

What You Will Do

• Lead the strategy and roadmap for engineering platforms, including continuous integration and continuous delivery (CI/CD), cloud infrastructure, automation frameworks, and release orchestration.
• Build standardized, self-service solutions that help engineering teams move from code to production faster and with greater confidence.
• Measure and improve engineering effectiveness using data-driven metrics.
• Establish enterprise Quality Engineering practices, including automated testing across regression, application programming interfaces (APIs), integration, performance, and non-functional testing.
• Embed automated quality validation into CI/CD pipelines to support objective release decisions.
• Define observability standards using logs, metrics, and traces to strengthen release readiness and post-release validation.
• Simplify release governance by defining clear readiness criteria, risk controls, and compliance standards.
• Lead and develop engineering managers and senior contributors while strengthening collaboration across Product, Architecture, and Security teams.
• Champion a culture of automation, experimentation, operational excellence, and continuous improvement.

Required Qualifications

• Bachelor's degree in computer science, Engineering, or related technical field.
• 12+ years of experience in software engineering, DevOps, platform engineering, or Quality Engineering, including 5+ years leading engineering managers and senior individual contributors.
• Proven experience defining and scaling enterprise Quality Engineering strategies, including automation frameworks, non-functional testing, quality governance, and objective release standards.
• Demonstrated success embedding automated quality validation into CI/CD pipelines to enable risk-informed release promotion decisions.
• Extensive experience building and operationalizing DevOps and Quality Engineering platforms at enterprise scale, including cloud-native infrastructure (AWS, Azure, or GCP), modern CI/CD architecture, and enterprise test automation frameworks.
• Strong understanding of modern observability practices (logs, metrics, traces) and their use in post-release validation and engineering insights.
• Demonstrated success improving developer productivity, automation maturity, and release reliability across large SaaS environments.

Preferred Qualifications

• Experience managing Cloud infrastructure, Enterprise Integrations and Dev teams.
• Implementing engineering effectiveness frameworks (DORA, value stream mapping, flow efficiency)
• Experience with AI-driven techniques (test intelligence, test impact analysis, flaky test detection, predictive quality analytics).

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge.

Equal Opportunity Employer

UKG is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, disability, religion, sex, age, national origin, veteran status, genetic information, and other legally protected categories. View The EEO Know Your Rights poster UKG participates in E-Verify. View the E-Verify posters here. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Disability Accommodation in the Application and Interview Process For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com. The pay range for this position is $163,900 to $235,550. The actual base pay offered may vary depending on skills, experience, job-related knowledge and work location. In addition to base pay, employees may be eligible to participate in a performance-based bonus plan and to receive restricted stock unit awards as part of total compensation. Learn more about UKG's benefits and rewards at https://www.ukg.com/about-us/careers/benefits It is the policy of Ultimate Software to promote and assure equal employment opportunity for all current and prospective Peeps without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status entitled to protection under federal, state, or local anti-discrimination laws. This policy governs all matters related to recruitment, advertising, and initial selection of employment. It shall also apply to all other aspects of employment, including, but not limited to, compensation, promotion, demotion, transfer, lay-offs, terminations, leave of absence, and training opportunities.