DIR Service Delivery

Director Digital Delivery Operations Experience

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Director Digital Delivery Operations Experience will lead the strategic vision and execution of Service Delivery in our digital platforms. The scope of this position includes defining customer journeys, leading a multidisciplinary team, collaborating with various departments, optimizing digital experiences working with both Product and Ops Readiness teams, and staying updated with the latest digital trends and technologies.

The Main Responsibilities

• Strategic Leadership
• Cross-Functional Collaboration
• End-to-End Digital Optimization
• Implement Order Orchestration and Prioritization
• Performance Analysis
• Innovation and Best Practices

What We Look For in a Candidate

Experience: Minimum of 10 years in digital experience management, with at least 5 years in a leadership role

Technical Proficiency: Strong understanding of digital tools and technologies, product rollout and ops readiness SME

Leadership Skills: Proven ability to lead cross-functional teams, manage complex projects, and drive organizational change

Analytical Mindset: Demonstrated expertise in leveraging data to inform strategy, optimize user experiences, and achieve business goals

Communication: Exceptional verbal and written communication skills, with the ability to articulate complex ideas to diverse audiences

Bachelor's degree

Compensation: This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges: $149,084 - $198,779 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $156,539 - $208,718 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $163,993 - $218,657 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

What to Expect Next

Requisition #: 340615

Background Screening: If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements.

Equal Employment Opportunities: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status.

Disclaimer: The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.