Customer Service Representative

Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Omaha, Nebraska. In this role, you will handle a high volume of inbound calls, assist customers with inquiries, and ensure timely and accurate data entry into our systems. This position requires excellent communication skills, the ability to multitask efficiently, and a strong focus on delivering exceptional service. Candidates who are fluent in Spanish are strongly encouraged to apply!

Responsibilities:

• Respond promptly to a high volume of incoming calls, averaging 80-100 calls daily, and provide accurate resolutions to customer inquiries.
• Utilize active listening and effective questioning techniques to gather detailed information and record it in proprietary software systems.
• Manage calls ranging from brief interactions to longer discussions, ensuring thorough documentation and escalation when necessary.
• Collaborate with supervisors and internal departments to address complex issues and ensure seamless communication.
• Handle multitasking responsibilities, including responding to internal requests, locating documentation, and sharing information with other teams.
• Follow established guidelines and instructions, while applying sound judgment and experience to resolve customer concerns.
• Proactively take initiative to improve processes and maintain attention to detail in all tasks.
• Provide top-notch customer service to ensure satisfaction and build trust with clients.
• Support workers' compensation inquiries and address specific customer needs efficiently.

Requirements:

• Prior experience in customer service or call center environments is essential.
• Proficiency in answering inbound calls and managing administrative tasks simultaneously.
• Strong data entry skills with a focus on accuracy and attention to detail.
• Ability to communicate effectively in both English and Spanish is highly desired.
• Demonstrated ability to multitask and prioritize in a fast-paced setting.
• Familiarity with Cisco Finesse or similar call management systems is a plus.
• Knowledge of workers' compensation processes and related administrative requirements.
• Exceptional problem-solving skills and the ability to work collaboratively with internal teams.
• Spanish fluency strongly preferred!