Customer Service Representative/teller

Customer Service Representative

Grow with us at Security First Bank and find your future in banking. We treat you right. Looking for a part-time career where you have evenings off to do the things that you enjoy? Do you like a professional office environment with federal holidays and Sundays off? We are looking for friendly smiling faces to join our customer service team.

To be considered as an applicant please complete and sign the online application form at the Security First Bank website. If we are not linked to our application form for a signature, please check your inbox for a clickable link to create a password for your account. For additional information or paper application accommodation please stop by 120 N 6th, Beatrice NE 68310.

Role: The Customer Service Representative assists customers and potential customers with their banking needs; involving paying and receiving cash and other negotiable instruments, explaining services, setting up new accounts, and responding to problems.

Essential Duties and Responsibilities:

• Receives and processes customer financial transactions, including deposits, withdrawals and loan payments; transfers amount from customer accounts as directed.
• Posts transactions to customer accounts and maintains customer records.
• Welcomes customers and provides routine information concerning services and directs customers to appropriate department for specific information and service.
• Balances cash drawer and daily transactions.
• Assists customer inquiries in person and over the phone.
• Opens new accounts and account maintenance.
• Supports customer online banking inquiries.
• Research (missing items).
• Reviews reports to ensure compliance with government regulations and bank policies are being met.
• Processes ACH and wire transfers.
• Maintains strictest confidentiality.
• Promotes bank's services and makes referrals to other bank departments.
• Performs other job-related duties as assigned.

Performance Management:

• Provide informed, prompt, accurate service and support to all customers and associates.
• Process customer transactions in accordance with bank policy.
• Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner.
• Open new accounts and ensuring that all related forms and documents are completed and scanned in a timely manner.