Supervisor - Waiver Services Specialist Team

Waiver Services Specialist Supervisor

Now hiring experienced leaders in human services. We're seeking an experienced and knowledgeable Waiver Services Specialist Supervisor to lead a high-performing team and ensure the delivery of accurate, timely, and person-centered waiver services.

Join the Nebraska Department of Health and Human Services as a Waiver Services Specialist Supervisor and help shape the future of care for individuals across the state who are aging, have physical disabilities, traumatic brain injuries, or intellectual/developmental disabilities.

What we offer:

• 156% state-matched retirement contribution
• 13 paid holidays
• Generous leave benefits
• Tuition reimbursement
• Public Service Loan Forgiveness (PSLF)
• 79% employer-paid health insurance
• Dental and vision coverage
• Employer-paid $20,000 life insurance
• Career growth opportunities

Who we're looking for:

We're seeking experienced professionals who bring:

• A strong background in human services, Medicaid programs, or HCBS waiver management.
• Proven leadership or supervisory experience leading others in complex service delivery environments.
• Excellent problem-solving, communication, and collaboration skills.
• A commitment to accuracy, timeliness, and person-centered practices.

As a Waiver Services Specialist Supervisor:

• Lead with purpose: supervise and support a team of Waiver Services Specialists who determine eligibility and funding for a variety of HCBS Waivers (including AD, TBI, CDD, DDAD, and FSW).
• Coach and mentor: provide training, technical assistance, and performance feedback to ensure high-quality service delivery and continuous professional growth.
• Strengthen systems: develop and implement internal procedures, monitor compliance, and ensure consistency in waiver operations and eligibility determinations.
• Collaborate broadly: serve as a liaison between DHHS, Medicaid providers, families, and stakeholders to resolve concerns and ensure timely, effective services.
• Drive outcomes: analyze medical documentation, evaluate level of care, authorize Medicaid payments, and guide staff through appeals and dispute resolution processes.
• Improve processes: track data, create training tools, and support continuous improvement in program evaluation and service quality.

Requirements/qualifications:

Minimum qualifications: bachelor's degree and professional experience in education, psychology, social work, sociology, human services, or a related field. Experience within a specialized developmental disabilities service system in the delivery of habilitation and/or case management services. Experience leading, coordinating, directing, monitoring, and/or supervising others.

Preferred qualifications:

• Familiarity with Nebraska's Aged & Disabled or DD service systems, statutes, and waiver processes.
• Experience supervising in a health or human services setting.
• Knowledge of Medicaid Home and Community-Based Services (HCBS) Waivers.
• Experience with Therap, NFocus, and Microsoft Office programs.

Knowledge/skills/abilities:

• Strong knowledge of HCBS Waivers and community-based support systems.
• Skill in coaching teams, managing performance, and problem-solving with empathy and efficiency.
• Ability to interpret regulations, analyze medical/functional documentation, and make eligibility determinations.
• Effective communication, time management, and organizational abilities.
• A passion for supporting individuals to live full, self-directed lives in their communities.

Equal Opportunity Statement:

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex, age, national origin, disability, marital status or genetics.