IT Operations Analyst

IT Operations Analyst (Open)

Are you looking to grow in your IT career? Join a skilled team responsible for personal computer configuration, installation, and troubleshooting of dispersed desktops and laptops, including software application support, and LAN/WAN Network troubleshooting. This position will be located in Lincoln and supports all State agencies within a designated region. Look at what we have to offer!

• Workplace flexibility

• 13 paid holidays

• Vacation and sick leave that begin accruing immediately

• Military leave

• 156% (that's not a typo!) state-matched retirement

• Tuition reimbursement

• Employee assistance program

• 79% employer paid health insurance plans

• Dental and vision insurance plans

• Employer-paid $20,000 life insurance policy

• Public Service Loan Forgiveness Program (PSLF) through the Federal government

• Wide variety and availability of career advancement as the largest and most diverse employer in the State

• Opportunity to be part of meaningful work and make a difference through public service

• Training and Development based on your career aspirations

• Fun, inviting teammates

• A safe and secure environment

At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job Duties: This position will support all State of Nebraska agencies in the assigned region, including Correctional facilities. Examples of work include but are not limited to PC and laptop configuration along with hardware and software troubleshooting in a Windows 10 and Microsoft computing environment. Install personal computers/laptops at client work areas, troubleshooting and servicing laser printers. Provide mobile device delivery and support. Troubleshoot and maintain on a limited basis, Ethernet and Local Area Networks. Other duties as assigned within the scope of the classification. Other duties as assigned and within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

Preferred Qualifications: Experience troubleshooting and supporting PCs in a large Enterprise network. Experience in providing technical support, Active Directory troubleshooting/administration and troubleshooting for remote client/server computing environments. Experience performing basic problem solving of network, printer, and server issues

Other: The position requires lifting of 50 lbs. This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. Regular and reliable attendance required.

Knowledge, Skills, & Abilities: Proficiency in the use of general or specialized hand tools used to perform PC maintenance have a strong understanding of Windows 10 and Microsoft Office. An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment required. Excellent leadership skills, reliability, selfstarter, works well individually and as a team in a limited supervisory environment, customer service and communication skills

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: