IT Infrastructure Support Analyst – Site Support - Lincoln

IT Infrastructure Support Analyst – Site Support - Lincoln (Open)

The Office of the Chief Information Officer does not sponsor STEM or non-immigrant work visas for this position. Looking to continue to grow your IT career? Do you enjoy challenges? Are you a team player? The Department of Administrative Services is searching for an IT Infrastructure Support Analyst. Join a skilled team responsible for computer configuration, installation, troubleshooting of dispersed desktops and laptops, including software application support, and LAN/WAN Network troubleshooting. This position is located in Lincoln and supports all State agencies within the designated region. Look at what we have to offer! • 13 paid holidays • Vacation and sick leave that begin accruing immediately • Military leave • 156% (that's not a typo!) state-matched retirement • Tuition reimbursement • Employee assistance program • 79% employer paid health insurance plans • Dental and vision insurance plans • Employer-paid $20,000 life insurance policy • Public Service Loan Forgiveness Program (PSLF) through the Federal government • Wide variety and availability of career advancement as the largest and most diverse employer in the State • Opportunity to be part of meaningful work and make a difference through public service • Training and Development based on your career aspirations • Fun, inviting teammates • A safe and secure environment At the State, we stand by our core values of treating others with dignity and respect, acting ethically in all situations, and creating an environment where our customer is our top priority. Apply to join our team today!

Job Duties

• Troubleshoot and maintain computers, printers, telephony, and network hardware. Includes physically installing workstations, smartphones, printers, etc.
• Utilize imaging process to image and configure workstations. Use Active Directory and automated software delivery utilities to effectively deploy and enforce software installation groups and manage computer objects on the domain.
• Provide technical training for hardware and enterprise-supported applications to agency staff. Provide limited coordination with vendors when necessary.
• Correspond with network support staff to resolve connectivity issues. Assist network teams when on-site troubleshooting and/or work is required.
• Communicate with agency management on IT issues/projects; documentation of work, communicating and sharing with other IT staff to remain up-to-date with agency needs and keep others informed of upcoming IT changes. Other duties as assigned within the scope of the classification.

Requirements / Qualifications

Minimum Qualifications: Associate degree in computer science and two years of related technical and business experience. Two years of related technical and business experience may substitute for the required education on a year-for-year basis. OR Post high school coursework in computer science and three years of related technical and business experience. Any equivalent combination of education and experience will be considered.

Preferred Qualifications: Experience troubleshooting and supporting PCs in a large Enterprise network. Experience in providing technical support, Active Directory troubleshooting/administration and troubleshooting for remote client/server computing environments. Experience performing basic problem solving of network, printer, and server issues.

Other: This position requires travel. As such, the incumbent must be able to present a valid driver's license or another form of reliable transportation. Regular and reliable attendance required.

Knowledge, Skills, & Abilities

Proficiency in the use of general or specialized hand tools used to perform PC maintenance and have a strong understanding of Windows 11 and Microsoft 365. An understanding of basic wiring and troubleshooting Local Area Networks in the Ethernet environment is required. Excellent leadership skills, reliability, self-starter, works well individually and as a team in a limited supervisory environment, as well as customer service and communication skills. The position requires lifting of 50 lbs.

Benefits

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation. Check out all that the State of Nebraska has to offer!

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.