Service Operations Team Manager - Incident Management

Service Operations Team Manager - Incident Management

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Location: Belgrade, Serbia

Shift: Rotational (mostly US working time)

Position summary:

Leads a multi-functional team across various services and geographies, ensuring operational excellence and customer satisfaction. This role is responsible for strategic workforce planning, performance management, and cross-functional collaboration. Acting as a key liaison between frontline teams and senior leadership, the manager drives continuous improvement, fosters talent development, and ensures alignment with service delivery goals and customer expectations.

Skill requirements:

• Detailed oriented, analytical and/or technical experience, preferably within NCR Services
• Excellent written and verbal communications skills
• Ability to work in a fast-paced environment. Multi-task, time management and organizational skills
• Ability to identify and resolve issues with a sense of urgency
• Ability to work as part of a team or independently
• Willing to work non-standard business hours as required by customers
• Prior experience with ATM incident management preferred
• Prior experience with ATM monitoring tools (like Vision, Device Manager etc) preferred.

Company Benefits:

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

EEO Statement:

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.