Sales Operations Support Analyst - Belgrade, Serbia

Sales Operations Support Analyst

The Customer Data Management (CDM) Data Custodian is responsible for ensuring the quality and completeness of customer master data. This data feeds all downstream applications allowing NCR Atleos to aggregate operational and transactional data at a customer level ensuring accuracy of internal and external reporting systems.

The Global Sales Operations team enables the end-to-end sales experience for all NCR Atleos salespeople. The team optimizes sales processes, designs and deploys sales tools enhancements, drives the CRM and Channel Operations strategy, owns the Customer Master Data framework, and reports on sales performance for both executives and sales leaders. The Customer Data Management (CDM) team is accountable for ensuring the accuracy, completeness, and governance of NCR Atleos customer data.

This position is responsible for assisting users with the setup, maintenance, and execution of NCR Atleos' customer data governance policies and procedures. The Data Custodian serves as the gatekeeper for customer data and ensures that all governance rules, standards, and validation requirements are consistently followed.

You will review and process requests for customer, account, and site updates; guide users on best practices for customer creation and hierarchy management; and ensure data accuracy across all objects. The Data Custodian may also contribute to defining new governance rules where needed.

Responsibilities:

• Ensure customer, account, and site data is accurate, complete, non-duplicated, and compliant with established data governance standards.
• Validate that all required fields are properly populated and that requests meet documentation and policy requirements before processing.
• Proactively identify, investigate, and resolve duplicate, conflicting, or inconsistent records across systems.
• Act as the primary point of contact for users submitting customer-related changes, providing guidance, clarification, and best-practice recommendations.
• Communicate with requestors through email and ServiceNow notes/comments, providing timely status updates and clear, high-quality feedback.
• Process all assigned requests within the defined SLAs.
• Participate in the creation or refinement of new rules, standards, and procedures related to customer data governance.
• Maintain strong alignment with internal stakeholders including Sales, Finance, Operations, and IT to ensure data integrity across downstream systems.

Request Types Managed:

• Update Requests
• Merge Requests
• Transfer Requests
• Inactivation/Reactivation Requests
• Other Request – Misc. customer data requests and projects

Knowledge, Skills, and Abilities:

• Excellent written and verbal communication skills - Clear and professional email + ticket updates.
• Strong Attention to Detail – Essential for identifying subtle data discrepancies or governance violations.
• Root Cause Analysis – Ability to identify recurring data issues, patterns, and upstream causes
• CRM/Master Data Platform Experience (Salesforce, SAP, Oracle, Microsoft Dynamics, etc.)
• Excel Proficiency – VLOOKUP/XLOOKUP, pivot tables, data cleanup functions.
• Ability to Push Back – Diplomatically challenge requestors when data is incomplete or incorrect.
• Ownership & Accountability – Taking responsibility for your queue and data accuracy.
• Time Management & Prioritization – Handling high-volume requests while meeting SLAs.
• Process Improvement Mindset – Identifying gaps in workflows and proposing enhancements.
• Team Collaboration – Working effectively with other custodians to maintain consistent standards.
• Basic SQL (optional but valuable) – Ability to query or review data extractions.

Company Benefits:

• Private Health Insurance
• Employee Referral Bonus Program
• Wellbeing Resources
• Baby Bonus
• Life, Accident & Disability Insurance
• Numerous opportunities for internal career pathing and advancement
• Discounts for employees at NCR Atleos partners

EEO Statement:

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.