Network Support Spec

Network Support Specialist (Security Engineer)

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary

The Technical Support Specialist provides on-site and remote support for customer's existing solution and provides solution implementation. The Technical Support Specialist will be required to develop and maintain an expertise on the products deployed within the Customers' site in terms of system and network solutions. Technical Support Specialist will be representing NCR within the customer.

Key Areas of Responsibility

• To understand the Customers' organizational structures and become familiar with the Customers' implementation, support processes and procedures to help in designing a solution that is highly available and sustainable.
• Implement new products and features for any new or existing client's change requests.
• To perform software upgrade on system applications and to ensure that they are implemented and functioning correctly.
• To troubleshoot support cases.
• To hold technology workshops with the Customers to discuss problems, and to provide case status updates, including the reasons for any problems encountered and the workarounds and/or solutions.
• Provide training material and perform handover sessions with client technical and business users.
• Responsible for maintaining documentation, diagram, Incident Reports, Root Cause Analysis.

Basic Qualifications

• Bachelor's degree minimum required in Computer Sciences
• 5+ years' experience in Implementing and managing system and network solution.
• Excellent presentation skills and leading workshops with business and technical users.
• Implementation and Operation experience for high availability and disaster recovery architecture.
• Strong knowledge of UNIX systems (RHEL & CentOS).
• Good knowledge of CRM solutions like MS Dynamics and Salesforce etc.
• In depth experience in security best practices and guidelines.
• Strong communication and presentation skills.
• Excellent troubleshooting skills.
• Team player, self-motivated, creative and flexible, avid learner.
• Spoken and Written Fluency in English.

Why join NCR Atleos:

• NCR Atleos is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

EEO Statement

• NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

• To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.