Customer Engineer - United Kingdom, Virtual - Remote Eligible

Customer Engineer

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

Position Summary & Key Areas of Responsibility:

• To diagnose faults, make repairs and to replace modules on ATM's, EPOS, Self-Checkouts, PCs, kiosks, and associated peripherals.
• Responsible for installation, maintenance, and repairs on equipment within an assigned territory/region to ensure continuity of customer operations and a high level of customer satisfaction.
• Responsible for ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and/or in compliance with agreed upon Service Level Agreements.
• May require prolonged travel, carrying and lifting tool kit/parts of varying weights. May require bending/squatting, walking/standing/sitting for prolonged periods.
• Company vehicle with fuel card provided which can be used for personal use (BIK and usage fee per mile applies).
• Tools/laptop/Android phone and all other required tools are provided.
• Uniform and PPE provided.

Basic Qualifications:

• A Full UK manual driving license is mandatory.
• Experience is preferred in break/fix, IT, computer/mechanical repair and basic computer hardware and software knowledge but full training will be provided to the right candidate.
• Experience preferred with Windows operating systems.
• Experience preferred in general PC hardware and software maintenance.
• Works well with minimal supervision, good problem-solving skills, ability to pick up new skills quickly with the ability to work under pressure.
• High level of mechanical/electrical aptitude.
• Excellent interpersonal skills and customer facing relationship skills required.
• To be flexible with working shifts as you will be required to work early and late shifts including some weekends and rotating shifts.