CM O&O Network Support

Network Support Service

Locations: Barcelona, Spain

Hours: 40 Hours per week

Job Purpose:

The role will be responsible for the ATMs Network expansion and support for Portugal. Coordinating ATMs onboarding procedure, ensuring the installations are delivered on time, to budget and to the required quality of the services with the standard within the agreed specification. And the coordination of the correct maintenance of the ATM Network within the objectives of uptime.

Key Responsibilities:

• Developing, maintaining and control a detailed installations plan.
• Develop, manage and maintain an effective suppliers and customer relationships.
• Managing new installations projects in coordination with internal and external stakeholders.
• Daily monitoring of the performance of Cashzone ATM Network.
• Communication flow with internal - external suppliers: Maintenance, Installation, CIT, Security, Cash forecasting, Commercial, etc.
• Managing day by day supporting activities, including reporting, in line with the uptime targets and revenue.
• Working closely with all users to ensure the uptime meets business needs.
• Daily reporting about the network uptime status.
• Provision of local support to the company's centralized operations functions.
• Management and maintenance of the ATM machines inventory and sites in the dedicated systems.
• Multi-task and make key decisions.

Professional Requirements:

• Portuguese and English required, Spanish recommended
• Minimum 2 years of experience in the business operations or IT functions, in such sectors as banking, financial services, telecommunications or retail.
• Experience in the ATM industry is advantageous
• Experience in suppliers management and managing KPIs & SLAs
• Knowledge about incident management process (ITIL)
• Ability to make decisions in a short time
• IT skills in Microsoft Word, Excel and Power Point
• Experience in technical support (resolution of incidents)
• Experience in monitoring and control of incidents
• Experience in reporting
• Advanced knowledge of Excel
• Experience in CAU or helpdesk
• Computer skills

Personal Requirements:

• Excellent communication and people skills with collaborative work style
• Enthusiastic, ambitious, open-minded, self-starting and hard-working team player
• Analytical and problem solving skills.
• Persuasive with details and facts
• Excels at operating in a fast place, entrepreneurial environment
• A demonstrated commitment to high professional ethical standards