Service Alerts Optimiser

Service Alerts Optimiser

A fantastic opportunity has presented itself for a Service Alerts Optimiser reporting to the Delivery Manager, Service.

As a Service Alerts Optimiser, you'll be right in the middle of the action, keeping our operations running smoothly by monitoring dashboards and responding to alerts that signal risks to compliance, appointments, and work order completion. You'll use your skills in planning, scheduling, and dispatch to stay ahead of issues, making smart decisions or escalating when needed.

You'll work closely with field teams, helping to keep technicians safe during hazardous conditions, and managing high-profile escalations with confidence. Whether it's re-routing jobs, answering dispatch queries, or spotting patterns that help us improve, your insights will make a real impact every day.

You're a natural communicator who thrives in fast-paced environments and enjoys working collaboratively to solve problems. With strong customer service instincts and a proactive mindset, you're quick to spot risks and confident in juggling multiple priorities.

The successful candidate will ideally have experience in telecommunications, field operations, or schedule and dispatch is a plus, and you're comfortable navigating technology and systems to get the job done.