Media Operations Technician

Media Operations Technician

NBCUniversal is home to a Media Operations Center team that is a group of innovative and highly skilled technicians that oversee the inbound and outbound digital delivery of NBC Universal content. The Media Operations Center team is responsible for ensuring content is sourced, prepared, and fulfilled to outlets such as cable networks, online destinations, Peacock, and more. In this role you will be part of a 24x7 driven and highly motivated team that supports the fulfillment of media content to NBCUniversal's distribution outlets.

As a Media Operations Technician, you will be responsible for a hybrid skillset that encompasses all aspects of the digital supply chain: source content QC, encode, edit, and delivery to clients. This role requires focus, attention to detail, communication skills and determination to execute and distribute assets properly and in a timely manner while maintaining the department goal of 99.999% reliability and availability. Responsibilities:

• Maintain on-air continuity by completing all content needed for broadcast inclusive of long-form, short-form, promos, commercials, and graphics according to NBC Universal's automated material management system knows as the "Make-list".
• Learn and perform all technical processes and technologies in the Media Operations Center as well as additional processes and technologies created in the future.
• Support NBC Universal's Program Operations, On-Air Marketing and Programming departments with all their ingest, transcode and QC needs.
• Perform metadata verification and creation on inbound NBC Universal content to prepare it for distribution to broadcast networks, NBC Uni's own streaming platform, Peacock, as well as all secondary outlets.
• Learn and verify technical specifications of inbound and outbound content to confirm inbound content is meeting the specifications of NBC Uni as well as outbound content meeting the specifications of our clients.
• Able to perform real time, long-form, high resolution, quality control screening of NBC Uni content to identify legal, technical, and even creative issues that will be communicated back to providers and ensure all technical aspects are compiled to meet FCC/NBCU specifications.
• Support content quality control and assurance efforts, prioritizing and addressing high-profile, high-volume requests under tight deadlines with attention to detail
• Perform validation and content presence checks across a multitude of device platforms, including mobile tablets (Amazon Fire, iPad), mobile devices (iOS, Android), streaming devices (Fire TV, Roku) game consoles (PlayStation/Xbox), smart TVs (Samsung, LG, Vizio), cable provider STBs (Cox, Xfinity)
• Review captions and subtitles to ensure timing, accuracy, and overall quality aligns with platform standards
• Verify that imagery meets platform specifications and maintains visual quality across supported devices
• Maintain quality assurance guidelines and control protocols; working with technology, product, and customer service teams to analyze, regulate, and continuously improve the on-platform user experience
• Track and update QA fulfillment progress through our databases
• Collaborate with internal stakeholders and external vendors to streamline quality control communication channels, workflows and issue management
• Perform all other duties to support the success of the Media Operations Center as assigned by manager and follow company rules and policies

Basic Requirements:

• High school diploma and relevant certification or associate degree in Media or Communications or equivalent relevant professional experience
• 1+ years' experience with: Content quality assurance testing, protocols, techniques and governance; Streaming apps on digital platforms and consumer products

Desired Characteristics:

• A track record of meeting or exceeding performance expectations
• A punctual, hardworking, disciplined, and dependable individual
• Experience working in long form and/or short form QC
• Experience in video streaming services
• Knowledge and understanding of various digital formats, codecs, and industry standard tools
• Knowledge and understanding of digital broadcast and production technical systems, standards and processes
• Detail oriented, respectful, and motivated team player with good communication skills and a positive attitude
• Ability to multi-task and balance numerous priorities in a deadline-oriented environment
• Ability to learn new technologies
• Proven ability to solve problems under pressure
• Experience working with both PC and MAC computer systems
• Working knowledge of: Consumer playback platforms such as mobile, streaming devices, game consoles, and smart TVs; Multi-language asset content delivery and QA; Content management system (CMS) publishing workflows; Research and consulting on publishing procedures, administration protocols, and industry trends
• Familiarity with: Database management and API delivery specifications & workflows; Project management methodologies such as Agile, Scrum and collaboration products such as JIRA, Confluence and Airtable; European languages (Portuguese, Dutch, Polish, etc.) preferred
• Bilingual proficiency in Spanish is preferred
• Television entertainment industry experience preferred
• Excellent and effective communication and collaboration skills
• Proactive problem solver with the ability to prioritize and concurrently handle multiple, time sensitive requests within a high-pressure environment
• Understanding of traditional MVPD distribution in comparison to emerging OTT services: AVOD, SVOD, TVOD, PVOD
• Experience working with numerous teams across large organizations
• Bilingual - English and Spanish a plus

Additional Requirements:

• Must be willing and able to work on any shift including overnights, swing, or weekends, sometimes on short notice, in support of the 24/7, 365 operations
• Must have unrestricted employment authorization in the US
• Must apply via NBC Universal career site to be considered
• Must be 18 years or older
• Must be willing to submit to a background investigation
• Must be willing and able to view all NBC Universal content including that considered to be mature in nature
• Hybrid: Must be willing to work in Stamford, Connecticut. Must be willing and able to adhere to onsite strategy driven by company expectations. This role will contribute from the office 4x a week, from Stamford, CT.