Manager, Production Technology Support

Manager, Production Technology Support

Versant Media is looking for a talented individual to become the Manager of Production Technology Support for Versant Media Operations and Technology (O&T), based in Englewood Cliffs, NJ and New York, NY. Versant O&T supports Enterprise Technology, Broadcast, and Production systems across Versant Media globally.

The Manager of Production Technology Support balances day-to-day operations, such as management of a dynamic team, providing best-in-class live television production support for Versant, with forward-looking planning and execution around live television production technology strategy, process methodology, architecture, and collaboration with cross-functional business teams and partners. This position will have direct management of the New Jersey and New York-based teams supporting live television production control rooms, studios, and related equipment for all Versant Properties.

Team Leadership

• Build and maintain a strong support engineering team.
• Maintain team schedules that allow for optimal facility and production coverage including meeting project deadlines and major events.
• Maintain group documentation including but not limited to task tracking, reoccurring maintenance schedules, and upcoming event calendars.
• Maintain reoccurring training and knowledge share resources keeping the team up to date.
• Provide regular employee feedback and performance reviews.
• Develop partnerships across Versant Engineering teams with cross-facility support and engagement.
• Maintain clear communication with leadership on all issues and task the engineering team is actively working on.
• Maintain inventory supply levels to prevent team slowdowns that lead to on-air impacts, must have previous experience with inventory management using a database/automation to track supply levels.
• Develop and maintain standard disaster recovery procedures and drills across various situations.

Television Production Technology Support and Maintenance

• Assume responsibility for the technical performance of Studios, Control Rooms and associated systems for the Midtown Manhattan office.
• Provide around-the-clock technical support and maintain a complex broadcast production environment consisting of multiple studios and production control rooms.
• Track and resolve on/off air reliability tickets as well as communicate with leadership on the status.
• Consistently track and maintain JIRA support instance.
• Monitor and oversee operational readiness of current facilities, maintaining in-depth understanding of all relevant technical systems.
• Coordinate the activities of teams involved in the maintenance, support, deployment, and configuration of broadcast equipment.
• Attend project meetings to ensure the support teams are engaged and proper resources are assigned to the project life cycle.

Qualifications

• Bachelor's degree in Film Production, Broadcasting, Computer Science, Electrical Engineering or related fields, or equivalent work experience.
• Knowledge of SMPTE 2110 standards.
• 5+ years of recent experience supporting live, television production environments.
• 2+ years of management or supervisory experience, including providing performance feedback.
• Experience with Evertz products, including control systems such as Magnum, EXE Routers, SDVN, VUE, VIP, and more.
• Experience with SONY Production Switchers, Studio Cameras, and other Studio systems.
• Experience with audio systems: Calrec, LAWO, Pro Tools, RTS/Bosch/ClearCom Intercoms, ENCO.
• Experience with VizRT, Ross, and Chyron.
• Experience with Front of House, audience Public Address, and Actors' Call systems.
• Experience with Transmission, Fiber, and Encode/Decode Distribution and Transport Systems.
• Experience with Cloud and VM-based applications and platforms.
• Must be willing to work evenings, overnights, weekends, and holidays with little or/no notice, depending on production schedules; must be available at all times for team work escalations.

Additional Requirements

• Onsite: This position has been designated as onsite, meaning that the position is expected to contribute from a Versant worksite.

Desired Characteristics

Collaboration & Communication

• Deliver professional customer service with strong organization and documentation.
• Collaborate closely with clients and peers across O&T.
• Communicate effectively with both technical and non-technical audiences.

Leadership

• Provide clear, adaptable direction and lead confidently through change.
• Foster a supportive, resilient team culture.
• Maintain composure under pressure and promote teamwork.

Technical Expertise

• Deep knowledge of broadcast technologies, production environments, and IP workflows.
• Advanced proficiency in Jira Service Management, including feature creation and daily operations.
• Committed to evolving with industry trends and maintaining high-performance systems.

Salary range: $120,000 - $150,000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.