Service Coordinator

Service Coordinator

Naylor has an exciting opportunity for you! We are currently seeking a Service Coordinator to support our Oakville office location. In this role, you will be responsible for:

1. Handling internal and external customer inquires both by telephone and email.
2. Dispatching field technicians to various service calls according to priority levels, technician availability and skill set.
3. Maintaining a schedule of work to be performed, monitoring open tickets/work progress and informing managers of issues.
4. Coordinating after hours work to be done, schedule and follow-up with technicians regarding work to be performed.
5. Providing administrative support as required (accessing work orders through work order systems, document processing)

Our ideal candidate will have the following credentials:

• Bachelor's Degree or College Diploma preferred
• Previous work experience answering phones in a busy office environment is an asset
• Excellent communication, organizational, and problem-solving skills
• Strong interpersonal and customer service skills
• Professional phone manner
• Proficiency with MS office specifically, Microsoft Excel, Word and Outlook
• Strong attention to detail and the ability to multitask
• Proficiency with computers
• Willingness to take on other duties as needed

What we can offer you:

• We offer competitive salary ($50,000 to $65,000 annually depending on experience)
• Generous benefits package
• RRSP matching
• Profit sharing

Please note: this posting is for an existing vacancy. We are committed to providing an inclusive and barrier-free workplace that reflects the communities we serve. We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Naylor's Accessibility Policy. If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at careers@naylorbp.com.