Member Services Representative - Mid Morning Shifts
Navitus Health Solutions
Member Services Representative
Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representative to work a Hybrid 3 day in office, 2 days at home after 90 days based in our Brentwood, TN office. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are reliable with strong problem-solving and customer service skills, we would love to hear from you
Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost.
We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Archimedes is the industry leader in specialty drug management solutions. Founded with the goal of transforming the PBM industry to provide the necessary ingredients for the sustainability of the prescription drug benefit – alignment, value and transparency – Archimedes achieves superior results for clients by eliminating tightly held PBM conflicts of interest including drug spread, rebate retention and pharmacy ownership and delivering the most rigorous clinical management at the lowest net cost.
We are committed to providing equal employment opportunity to all applicants and employees and comply with all applicable nondiscrimination regulations, including those related to protected veterans and individuals with disabilities. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or handicap.
Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representative to work a Hybrid 3 day in office, 2 days at home after 90 days based in our Brentwood, TN office. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are reliable with strong problem-solving and customer service skills, we would love to hear from you
Responsibilities
- Ensures all customers receive an excellent level of customer service.
- Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs
- Follows established procedures, processes, and standards for production, productivity, quality, and customer service.
- Meets performance targets for speed, efficiency, and quality
Qualifications
- Minimum of 2 years of experience delivering excellent service in a healthcare or pharmaceutical environment (excluding home healthcare)
- 1 year of Call Center experience
- Must be available to work 8 hour shifts with starting times between 9:00 AM to 10:30 AM CST
Location
5250 Virginia Way Ste 300, Brentwood, TN, 37027, US