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Member Services Representative - Archimedes
Provide expert assistance to members on specialty drug benefits and services
Nashville, Tennessee, United States
Entry Level
17 hours agoBe an early applicant
Navitus Health Solutions
A pharmacy benefit manager focused on reducing prescription drug costs while improving care and providing transparent business models.
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Member Services Representative
Archimedes is a rapidly growing leader in the specialty drug benefit management space. We are looking for a Member Services Representative to work on-site in our Brentwood, TN office. This position is responsible for delivering excellent service to members utilizing processes and technology within a call center. If you are reliable with strong problem-solving and customer service skills, we would love to hear from you.
Responsibilities
- Ensures all customers receive an excellent level of customer service.
- Handling front-line inbound and outbound member calls, with the ability to quickly gain a deep understanding of Archimedes' services and customer needs
- Follows established procedures, processes, and standards for production, productivity, quality, and customer service.
- Meets performance targets for speed, efficiency, and quality
Qualifications
- Minimum of 2 years of experience delivering excellent service in a healthcare or pharmaceutical environment (excluding home healthcare)
- 1 year of Call Center experience
Member Services Representative - Archimedes
Nashville, Tennessee, United States
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About Navitus Health Solutions
A pharmacy benefit manager focused on reducing prescription drug costs while improving care and providing transparent business models.