Software Support Engineer

Software Support Engineer

The Software Support Engineer will provide support for software used in Nautilus Hyosung ATMs and cash recycling devices. This individual will work with SW engineers, application developers and customers to provide support for ATM and branch banking software. The Software Support Engineer will also develop and maintain software installation solutions. The ideal candidate will have logical and creative troubleshooting skills balanced with high quality and a customer focus. We are looking for a highly motivated individual who is looking to grow their career in a fast-paced high growth environment.

Essential Functions

• Support software solutions by studying information needs; conferring with users; studying systems flow, data usage and work processes; investigating problem areas; following the software development life cycle.
• Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development and proposed solutions.
• Develop and maintain ATM software installation solutions.
• Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments and clear code.
• Prepare and install solutions by determining and designing system specifications, standards and programming.
• Improve operations by conducting systems analysis; recommending changes in policies and procedures.
• Update job knowledge by studying state-of-the-art support tools, problem solving techniques and computing equipment; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Protect operations by keeping information confidential.
• Provide information by collecting, analyzing and summarizing development and service issues.
• Collaborate with team to brainstorm to resolve problems.
• Work collaboratively with others to achieve goals.
• Be a persistent, creative problem solver.
• Remain cool and effective in a crisis.

Education And Experience

• Bachelor's Degree in Computer Programming or similar field.
• 1-3 years of experience in a similar role.
• Software and Windows OS support experience.
• Experience configuring the Windows operating system in kiosk environments.
• Experience developing batch scripts for silent unattended installation of software.
• Experience with mission critical, 24x7 systems.
• Eagerness and willingness to learn new technologies.
• Experience working with ATM applications, XFS and processors a huge plus.

Physical Demands

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Primarily sedentary work in a general office environment.
• Ability to communicate and exchange information.
• Ability to comprehend and interpret documents and data.
• Requires occasional standing, walking, lifting, and moving objects (up to 10 lbs.)
• Requires manual dexterity to use computer, telephone and peripherals.
• May be required to work extended hours for special business needs.
• May be required to travel at least 15% of time based on business needs.
• While performing the responsibilities of the job, the employee is required to talk and listen.
• Vision abilities required to perform this job include close vision.

Work Environment

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles.
• The noise level in the work environment is usually quiet to moderate.
• The passage of employees through the work area is average and normal.

Notice

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. EOE including disability/veteran/protected classes.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners. Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran