Summer 2026 Sales & Service Design Thinking Intern

Sales & Service Design Thinking Intern

Nationwide is a leader in the insurance and financial services industry in America. We are a Fortune 100 company with a mission to protect people, businesses and futures with extraordinary care.

The Nationwide summer internship program is designed to empower you, allowing you to forge a strong foundation for your career. Nationwide interns take part in key business assignments that make a difference, all while enhancing their leadership competencies.

As a Nationwide intern, you'll enjoy everything that makes us great. From professional development sessions and networking events to collaborations with company leaders, your internship will take on a meaningful journey through the Nationwide experience. There are even opportunities for full-time roles upon graduation for high performing interns. Our award-winning culture will ensure you feel welcomed, challenged and encouraged every step of the way!

A day in the life of a Sales & Service Design Thinking Intern might include:

• Working closely with business stakeholders to understand their goals and determine how data can be used to achieve the delivery of the next best experience for our customers.
• Applying design thinking principles to uncover user needs, define problems, ideate solutions, prototype experiences, and test concepts.
• Crafting customer experience strategies, driving customer experience projects, and conducting analytics across one or more Verizon Consumer Group functional units.
• Supporting strategy development for digital and engagement experiences.
• Providing perspective on emerging industry trends and the competitive landscape to provide insight on ways to improve the customer experience and drive sales growth.
• Collaborating with design and partner teams across the business to learn and contribute to the design process responsible for designing, optimizing, and planning the future of user journeys across e-commerce experiences for Verizon consumers.
• Using Artificial Intelligence strategically to personalize customer experiences.

About You

A successful Sales & Service Design Thinking Intern at Nationwide has:

• Pursuit of a Bachelor's degree in Marketing, User Experience Design, Computer Science especially with UX/UI, UX
• Completion of junior year is preferred
• Involvement in student activities and/or some work experience
• 3.0 GPA or higher is desired

Skills/Competencies

• Interest and exposure to design thinking and innovation concepts
• Effective verbal and written communication skills to interact with all levels of internal and external contacts
• Ability to work independently and to collaborate in a team environment
• Natural curiosity to explore and question

Smoke-Free Iowa Statement: Nationwide Mutual Insurance Company, its affiliates and subsidiaries comply with the Iowa Smokefree Air Act. Smoking is prohibited in all enclosed areas on or around company premises as well as company issued vehicles. The company offers designated smoking areas in which smoking is permitted at each individual location. The Act prohibits retaliation for reporting complaints or violations. For more information on the Iowa Smokefree Air Act, individuals may contact the Smokefree Air Act Helpline at 888-944-2247.