Commercial Lines Sales Agent - Direct Distribution - Remote Eligible

Sales Agent

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.

Join our team and take advantage of our comprehensive 12-week training program, beginning on October 27, 2025, designed to prepare you for your new sales role. You'll follow a structured training schedule from Monday to Friday, 8am-4:30pm CT. After training, your permanent hours will fall anytime during the time frame of 8am-8pm EST, Monday-Friday (no Saturday's!). This position offers a base salary starting at $44,000, plus uncapped commission, and is fully remote. Embrace the opportunity to become part of the Nationwide family!

The ideal candidate will have the following skillset:

• Proficiency in sales techniques, with experience in selling commercial line insurance products.
• Strong ability to educate clients on insurance needs, perform risk assessments, and provide tailored solutions.
• Excellent verbal and interpersonal skills to effectively communicate and influence prospective customers.
• Competent in using insurance processing systems, rating plans, and personal computer hardware/software in a WINDOWS environment.
• Property & Casualty license is strongly preferred.

Compensation Band: E.SD45

Job Description

Whether working to sell new or retain existing business, we are customer-focused, positive, persistent and tenacious. Our products are designed to protect our customers, and we know that insurance coverage has the potential to make their worst day better. If you are technologically savvy, can connect and communicate in a fast-paced environment and adapt easily to changes, we want to know more about you! As a Sales Agent, you'll be responsible for the sale and retention of new commercial lines insurance through phone or internet contact with prospective customers in multiple states. We'll count on you to provide counseling on insurance needs and product availability, provide quotes, determine eligibility and bind coverage after collecting all related underwriting data and information. You'll be trained in writing business property, business liability, worker's comp, business auto, commercial umbrella insurance and bonds.

Key Responsibilities:

• Receives incoming calls/emails from commercial lines insurance prospects and uses multiple internal and external resources to consult with and educate clients about coverage needs by performing: front-end underwriting, risk assessment, financial analysis and loss runs analysis in order to sell insurance. Offers additional Nationwide insurance products to provide all applicable discounts and assist with future retention efforts. Makes follow-up calls and works close to sale.
• Researches and prospects commercial insurance potential through the use of internal (telephone calls and internet leads) or external (outbound calls) leads. Solicits potential customers who did not purchase during initial inquiry to overcome objections and complete the sale.
• Writes quality risk policies based on underwriting requirements; makes decisions by interpreting and using appropriate classification systems, rating plans, tiers and selection standards; utilizes training and sales techniques to close the sale.
• Answers questions, provides explanations and makes recommendations to applicants about appropriate coverage for commercial policies, limits, deductibles; considers customer needs as well as company guidelines. Determines and enters rating information into systems; provides quotation and binds coverage within prescribed limits.
• Completes vital applications and forms; issues conditional contact/binder within authority. Follows up for necessary documents and payments to finalize the sale. Educates customers on payment and audit process. Uses opportunities to refer personal lines opportunities.
• Ensures retention of commercial line accounts for the policy's first renewal; maintains accountability for the policies written at least one year after the issuance date. Contacts customers with pending cancellations to collect payments to avoid lapses in coverage. Works with customers and retention team underwriters to ensure policyholder needs are being met. Follows up with customers to ensure policy adapts to customers' businesses.
• Provides ongoing customer service and sales support. Services policies of members, including sending additional certificates, cross-selling additional products and amending policies.
• Assists in achieving the team's current quotas/goals by meeting individual quotas/goals.
• Maintains current understanding and proficiency in sales techniques and product offerings, keeps up-to-date with market conditions and competitors, and system improvements. Cross-trains on other products and lines of business.
• Forwards potential customers to other Nationwide channels as appropriate.

Reporting Relationships: Reports to the Direct Sales Supervisor.

Typical Skills and Experiences:

Education: High school diploma or equivalent; undergraduate studies preferred. Prefer participation in professional insurance coursework.

License/Certification/Designation: State licensing as required for property/casualty products. Continuing education as required by state(s). Associates must acquire the required state licenses within the time period designated by the business unit. If an associate fails to obtain required licenses/registrations within the designated time period, the associate will be ineligible to continue in the position.

Experience: Typically, two years of related work experience in sales and customer service. Prefer exposure to multiple product property/casualty insurance telemarketing in a call center environment. Previous insurance industry experience may be considered in lieu of sales experience.

Knowledge, Abilities and Skills: Knowledge of sales techniques, property/casualty commercial insurance products, insurance processing systems and procedures, practices, state regulations and customer service practices. Possesses strong verbal and interpersonal skills to communicate technical insurance information to prospective customers and influence prospective customers to select Nationwide products. Ability to operate personal computer and related business software.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and Human Resources Business Partner.

Values:

Job Conditions:

Overtime Eligibility: Eligible (Non Exempt)

Working Conditions: Requires the ability and availability to work in a call center environment including extended periods of sitting at a personal computer, use of a headset, non-standard work hours/shifts in a 24/7 environment including shifts, weekends and overtime as assigned.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Credit/Background Check: Due to the fiduciary accountabilities within this job, a valid credit and/or background check will be required as part of the selection process.

We currently anticipate accepting applications until 08/29/2025. However, we encourage early submissions, as the posting may close sooner if a strong candidate slate is identified before the deadline.

We have an array of benefits to fit your needs, including: medical/dental/vision, life insurance, short and long term disability coverage, paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date, nine paid holidays, 8 hours of Lifetime paid time off, 8 hours of Unity Day paid time off, 401(k) with company match, company-paid pension plan, business casual attire, and more.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.