Client Services Analyst

Role: Data Analysis & Reporting

Pull, review, and analyze program data and client reports to identify trends and provide insights to internal teams and clients.

Support the creation of client-facing performance reports, including Monthly Reports and Quarterly Business Reviews (QBRs).

Ensure data accuracy and completeness when presenting analysis or reporting to stakeholders.

Client Support & Operations

Assist Client Service Managers with day-to-day operational tasks, including responding to client inquiries and resolving issues in a timely manner.

Track and monitor client deliverables, such as reporting timelines, project deadlines, and client requests.

Support account onboarding and program implementation efforts by coordinating data collection, tracking requirements, and updating internal systems.

Process Improvement

Identify operational inefficiencies and recommend improvements to streamline processes and enhance the client experience.

Maintain accurate documentation of client program details, processes, and system configurations in Confluence.

Cross-Functional Collaboration

Collaborate with internal teams, including Operations, IT, Product, and Finance, to address client issues and ensure alignment on deliverables.

Act as a liaison between Client Services and technical teams to communicate requirements, troubleshoot issues, and ensure timely resolution.

Key Competencies

Analytical Thinking & Data Interpretation

Communication & Collaboration

Time Management & Organization

Problem Solving & Critical Thinking

Adaptability & Eagerness to Learn

Client-Focused Mindset

Qualifications

Education: Bachelor's degree in Business Administration, Healthcare Management, Data Analytics, or a related field.

Experience: 0-2 years of experience in an analytical, operations, or client services role (internships or relevant coursework considered). Exposure to the healthcare industry is a plus but not required.

Technical Proficiency:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Outlook, Word).

• Experience with data visualization and reporting tools (e.g., Excel PivotTables, VLOOKUP, Power BI) is a plus.

• Familiarity with JIRA, Confluence, or other project management tools is preferred.

• Core Competencies:

• Analytical and problem-solving skills with attention to detail.

• Strong organizational and time management abilities to handle multiple tasks.

• Excellent communication and interpersonal skills, with the ability to work in a team environment.

• Self-motivated with a desire to learn and grow within the organization.

NationsBenefits is an Equal Opportunity Employer