Service Delivery Technician - Part - time

Service Delivery Technician - Part-Time

Join Our Team as a Service Delivery Technician!

At National Seating & Mobility (NSM), we provide complex rehabilitation seating, mobility, and positioning systems. With a dedicated network of professionals across Canada, we specialize in delivering personalized mobility solutions that enhance independence, safety, and comfort for our clients. Our mission is to empower individuals of all ages with mobility challenges, offering reassurance to families and caregivers while providing exceptional clinical support to therapists and healthcare professionals.

We are looking for a Service Delivery Technician to join our sales team and help us continue our mission of transforming lives through mobility solutions.

Scope

As a Service Delivery Technician, the employee plays a vital role in providing safe, efficient and compassionate delivery, installation and servicing of NSM's medical equipment. The position requires both technical skills and strong interpersonal abilities to work with clients, caregivers and healthcare professionals in sensitive situations.

Position Reports To: Branch Manager

Role and Responsibilities/Essential Functions

• Deliver, transfer, and install all NSM equipment.
• Repair and adjust equipment or coordinate repairs with in-store technicians.
• Ensure all equipment has a barcode and is identifiable with an NSM label.
• Conduct equipment inspections to ensure safety, proper installations and functionality.
• Develop continual education through product literature and in-house training on new products and services.
• Complete service documentation and delivery records accurately and on time.
• Follow company procedures and safety regulations.
• Support all programs with professionalism and empathy.
• Provide clear explanations to clients and caregivers on equipment use and care.
• Demonstrate empathy and patience when working with clients facing health or mobility challenges.

Other duties as assigned that include inventory or any other task.

Competencies/Skills

• Experience in equipment delivery, installation or related technical field
• Valid driver's license
• Applicants must be eligible to work in Canada
• Diagnose and solve problems based on customers' non-technical descriptions
• Strong knowledge of equipment and tools used in the industry
• Lift heavy equipment up to 75 lbs, work in confined spaces and bend frequently
• Excellent verbal communication skills
• Team player
• Capable of working quickly under pressure
• Commitment to serving the community with care and respect

Why Join NSM?

• A rewarding career where you make a real difference in people's lives.
• Employer-paid benefits, ensuring your health and well-being.
• RRSP matching program, helping you invest in your future.
• Generous paid time off, because work-life balance matters.
• Company-sponsored events, fostering a fun and inclusive team culture.
• Branded company attire, so you can represent NSM with pride.
• Competitive salary - $21- $24 CAD

If you're passionate about making a difference and want to be part of a team that transforms lives through mobility solutions, we'd love to hear from you!