Intern - Broadband Support

Intern - Broadband Support

NISC specializes in developing and deploying enterprise level and customer-facing software solutions for over 940+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are Member and Customer focused, quality driven, and valued priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support.

Primary Responsibilities:

This position reports to a Support Team Lead or to the Support Manager. This will be an internship in our Member Support division and is an entry level role working with our Broadband solutions. This position has a moderate level of customer interaction and works closely with other support teams as well as software engineers in resolving issues. Strong communication skills both internally and externally with proper documentation are key to this position.

This position will report to our Mandan, North Dakota, office. We are unable to consider remote work for this role.

Current applications will be under consideration for Summer 2026 internships.

Essential Functions:

• Provides superior customer support to internal and external customers in all encounters
• Create and route support cases
• Assist with maintaining and organizing electronic documents
• Assist with upgrade requests
• Assist with iVUE Connect Marketing new form updates
• Assist with building cases for funding issues
• Assist with maintenance of Provisioning audit exceptions
• Utilizes all support tools as directed

Desired Job Experience:

• Strong customer orientation.
• Excellent research and problem-solving skills with a strong attention to detail.
• Strong verbal and written, interpersonal, and communication skills.
• Ability to work independently, as well as in a team environment.
• Ability to effectively adapt to change.
• Strong PC skills.
• Ability to organize and prioritize.
• Ability to interact in a positive manner with internal and external contacts.
• Ability to convey technical solutions to both technical and non-technical users.
• Ability to maintain the highest level of professionalism, ethical behavior, and confidentiality.
• Commitment to NISC's Statement of Shared Values.

Desired Education and/or Certification(s): Candidates must be in school and working towards the completion of an Associate or Bachelor's degree in a computer/business related field.