Tech - support - specialist - The Woodlands, TX

Tech Support Specialist - The Woodlands, TX

Attention Military Affiliated Job Seekers: Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. *This position can be filled as a Tech Support Specialist I - Sr. Lead, depending on the qualifications and experience of the selected candidate*

Job Summary/Purpose: Provides subject matter expert (SME) support and guidance to troubleshoot, prevent, and maintain solar station equipment including but not limited to modules, combiner boxes, trackers, MET stations, inverters, transformers, and switchgear. Schedule and manage warranty work and ensure it meets Entergy's standard of safe work practices. Manages Configuration Management (CM) including the policies, procedures, techniques, and tools that manage, evaluate proposed changes, track the status of changes, and maintain supporting documents and drawings as the system changes. Single point of contact to manage the governance, oversight, and support drafting and document management. Manages drafting support and document management for all Power Generation power plants and ESI groups. Manages drawings and updates associated with major projects including new acquisitions, self builds, and decommissioned sites and ensures inclusion in TRACS. Manages Power Generation TRACS (Technical Records Access and Control System) program that stores over 650,000 drawings and documents.

Job Duties/Responsibilities:

• Provides subject matter expert (SME) support and guidance to troubleshoot, prevent, and maintain solar station equipment including but not limited to modules, combiner boxes, trackers, MET stations, inverters, transformers, and switchgear.
• Schedule and manage warranty work and ensure it meets Entergy's standard of safe work practices.
• Manage Configuration Management, drafting and document management procedures and standards for Power Generation.
• Manage Technical Records Access and Control System (TRACS) for all Power Generation plants and provide expert consultation on the use of TRACS to customers.
• Problem solves complex issues associated with TRACS and AutoCad.
• Monitor TRACS for new drafting request and approved requests for smooth workflow through drafting.
• Ensure compliance with Configuration Management policies and procedures including tracking key process indicators (KPI's) through audits, data analysis, and surveys.
• Manage, review, and approve drawing updates with any contract drafters.
• Manage overall drafting related costs and monitor drafting productivity metrics.
• Manage and provide consultant services on behalf of the plants with construction vendors doing work at the plants regarding configuration management including major project drawings.
• Provide expert CAD technical knowledge to promote and assist the plants with their drafting needs in attaining plant goals and targets.
• Support ESI drafting requests

Minimum Education Required: High School/GED

Job Category: IT

Minimum Requirements: Minimum Education: High school diploma or GED or equivalent experience Preferred: 2 year Associate Degree (in a technical field such as computer aided drafting a plus) to a 4 year degree in a technical discipline. Minimum Experience: Tech Support Spec I: at least 0 – 2 years of power plant or relevant technical experience is preferred Tech Support Spec II: at least 2 – 4 years of power plant or relevant technical experience is preferred Tech Support Spec III: at least 4 - 6 years of power plant or relevant technical experience is preferred Tech Support Spec Sr: at least 6 – 8 years of power plant or relevant technical experience is preferred Tech Support Spec Sr Lead: at least 8-10 years of power plant or relevant technical experience is preferred Minimum experience desired of the position Candidate desired experience, 3-5 years of utility scale solar experience. Warranty process management experience. Configuration Management, Drafting, and Document Management experience with electric utility related disciplines. These include, but are not limited to, architectural, civil, electrical, mechanical and instrumentation. Candidate needs background in Power Plant drawings and needs to possess leadership skills working with others and organizing and closing out drawing projects. Minimum knowledge, skills and abilities required of the position Utility scale solar principals and maintenance strategy experience Warranty process management experience Understanding of Configuration Management(CM) principles and ability to develop procedures and policies to support CM to maintain plant system integrity Understanding of the Electronic Document Management (EDM) theory and hard copy Document Management filing of multiple drawing number schemes. Knowledge and understanding of AutoCAD, Microstation, RasterCAD, CADoverlay and CAD software related to Entergy Drafting and EDM (Electronic Document Management). CAD software knowledge and communication skills to instruct contract drafters and solve drafting problems. Candidate must learn TRACS software and effectively communicate with Plant customers and ESI Support personnel through their questions using TRACS (Technical Records Access and Control System). Candidate will be responsible for the drawing contents of TRACS. Knowledge of Entergy Power Plant drafting standards and be able to interface with contractors and vendors, both supplying drawings and receiving drawings. Knowledge of good drafting practices and be able to check drafter's work on multi-discipline drawings for completeness and good drafting practices before returning drawings to the plant(s). Computer skills to effectively use the corporate computer tools provided as our standard tool set, and standard computer codes for complex analysis and problems solving. Any Certificates, Licenses, etc.: None

City: The Woodlands

State: Texas

Job Code: IT Information Technology

Company: Entergy