HR Client Services Representative - Pittsburgh, PA

HR Client Services Representative - Pittsburgh, PA

On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps. The HR Client Services Representative is responsible for day-to-day client support, responding to on-line, in-person, and telephone inquiries from current & former employees, external customers, and our administrative partners as they relate to new hire/rehire onboarding, I-9 & E-Verify processing, Talent Center access, employment form completion, Pitt Worx action items, and payroll inquiries, etc. The representative is expected to provide outstanding service by guiding the client through resolution of their inquiry, handling all Tier 1 level questions relating to HR and Payroll. They assist the HR functional units and departmental partners in finding solutions and providing resources in support of their duties. Client Services representatives will be required to work in all university HR systems: Oracle/Taleo, SalesForce, OneDrive, Teams, PRISM, and Equifax.

Job Summary: Supports Human Resources by reviewing and maintaining accurate data, employee records, and active job records and job postings. Assists with record audits and associated reports and effective customer service.

Essential Functions

• Client Service Support: Front end client support, responding to on-line, in-person, and telephone inquiries from clients concerning human resources and payroll programs and policies. Timely and accurate responsiveness to inquiries is critical. Reviews data for accuracy and correct errors in employee transactions including, but not limited to, timekeeping errors, and onboarding. Maintains employee personnel and time records.
• Employee compliance processing duties that include I-9 and E-Verify processing.
• Assists with record audits and mandatory reports which may include I-9 audits, payroll audits, and other compliance reviews.

Physical Effort: Little physical effort required. Duties are primarily sedentary. May be required to move objects up to 25 pounds occasionally.

The University of Pittsburgh is committed to championing all aspects of diversity, equity, inclusion, and accessibility within our community. This commitment is a fundamental value of the University and is crucial in helping us advance our mission, which includes attracting and retaining diverse workforces. We will continue to create and maintain an environment that allows individuals to discover, belong, contribute, and grow, while honoring the experiences, perspectives, and unique identities of all. The University of Pittsburgh is an Affirmative Action/Equal Opportunity Employer and values equality of opportunity, human dignity and diversity. EOE, including disability/vets.

Assignment Category: Full-time regular

Job Classification: Staff.Human Resources Representative

Job Family: Human Resources

Job Sub-Family: HR Shared Services

Campus: Pittsburgh

Minimum Education Level Required: Bachelor's Degree

Minimum Years of Experience Required: No experience required

Will this position accept substitution in lieu of education or experience? Combination of education and relevant experience will be considered in lieu of education and/ or experience requirement.

Work Schedule: Monday - Friday, 8:30 a.m. - 5:00 p.m.

Work Arrangement: Hybrid: Combination of On-Campus and Remote work as determined by the department.

Hiring Range: $19/hr

Relocation Offered: No

Visa Sponsorship Provided: No

Background Check: For position finalists, employment with the University will require successful completion of a background check

Child Protection Clearances: Not Applicable

Required Documents: Resume, Cover Letter

Optional Documents: Not Applicable