Front Desk And Group Sales Manager - Scottsdale, AZ

Front Desk And Group Sales Manager

Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Full-Time $55k - $60k / year

Position Overview and Responsibilities

The Experience & Group Sales Manager is a hybrid hospitality and sales-support role responsible for delivering exceptional on-site guest experiences while supporting group, corporate, and extended-stay sales efforts. This role leads the Experience Team, oversees end-to-end guest stays, and serves as a key on-site partner to Corporate Sales, Revenue Management, and property leadership.

This is an in-person position located on-site of the property.

What You'll Do:

Guest & Resident Experience

Lead and model five-star hospitality for all guests and residents.

Oversee the full guest journey: pre-arrival communication, arrival, stay support, and departure.

Ensure rooms, amenities, and teams are prepared for arrivals and transitions.

Plan and execute guest and resident events in partnership with Marketing.

Coach and lead the Experience Team to consistently deliver high-quality service and positive reviews.

Team & Operations

Lead, train, and support the on-site Experience Team.

Ensure effective use of hospitality systems (Guesty, Entrata, Remote Lock, Breezeway, Slack).

Support SOPs, guest communications, and experience-related processes.

Coordinate with housekeeping partners to ensure service quality and readiness.

Group & Corporate Sales Support

Serve as the on-site liaison between Corporate Sales and community teams.

Support onboarding and execution of group and corporate accounts.

Assist with RFPs, booking platforms, rate coordination, and corporate leases.

Respond to group inquiries, billing questions, and on-site issue resolution.

Conduct regular audits of third-party sales platforms and listings.