Customer Service Rep - Onalaska, WI

Customer Service Rep - Onalaska, WI

Job Description: Why Choose a Career with The Auto Club Group (ACG)

Established brand that has been around for over 100 years. Our members know and trust us! Branch Offices house travel, membership, insurance sales and support employees. You will be challenged to drive new business with competitive products and help retain The Auto Club Group's 14+ million members.

Excellent Opportunities to Build a Career Path:

• The Branch Customer Service Representative can be the start of a long-term career with The Auto Club Group. Your position could lead to a rewarding career and opportunities to grow and pursue other ACG roles such as:
• Other Branch positions – Field Insurance Sales Agent, Travel Agent or
• Other Departments such as:
• Call Centers (ERS, Sales and Service, etc.)
• Automotive Services
• Claims
• Underwriting and more

A DAY IN THE LIFE OF A BRANCH CUSTOMER SERVICE REPRESENTATIVE

The Auto Club Group is seeking prospective Member Representative I's or Branch Customer Service Representatives who can promote ACG products and services, promote customer satisfaction, and participate in office events to help generate revenue by improving member awareness of products. As the face of our branch, you will greet our customers and provide peace of mind by servicing their needs.

Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.

Generate leads, update members on travel and insurance specials, and provide travel information.

Respond to customer inquiries and refer to senior staff or agent when appropriate.

Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.

Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.

Provide administrative support to the travel and/or insurance sales staff during peak periods.

Conduct outbound promotional calls for insurance and/or travel products.

Other duties as assigned.

HOW WE REWARD OUR EMPLOYEES

Our Auto Club Group Branch Customer Service Representatives earn a competitive hourly wage of $14.00- $21.78 with additional incentives and an annual bonus potential based on performance. ACG offers excellent and comprehensive benefits packages:

• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership
• Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications:

• Education: High School Diploma or equivalent
• Work Experience: Working in a customer focused environment
• Providing customer focused service and timely solutions to problems
• Microsoft Office applications
• Taking personal responsibility in seeking solutions to problems
• Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals

Successful candidates will possess:

• Passion and enthusiasm for working with people
• Basic mathematical calculations to accurately perform monetary transactions
• Communicate effectively (verbal and written) with others in a work environment
• Work effectively in a team environment
• Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
• Work under pressure in a high volume, fast paced customer service environment
• Work irregular hours including holidays and weekends (may include community events)

WORK ENVIRONMENT

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.