Customer Care Representative II - Red Cross Remote US $18 - 19/hr - Remote Eligible

Join The American Red Cross

Attention military affiliated job seekers - our organization works with partner companies to source qualified talent for their open roles. The following position is available to veterans, transitioning military, national guard and reserve members, military spouses, wounded warriors, and their caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps.

Joining the American Red Cross is like nothing else – it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

Where your career is a force for good!

What You Will Do

Responsibilities:

• Support all BioMed customers through multiple channels - including but not limited to:
• Database maintenance
• Direct mail
• Email
• Facebook
• Health history support
• Modifications/data entry
• Mobile app support
• Phone calls
• Scheduling appointments
• Text
• Web support
• Operational and administrative support:
• Receive customer communications nationwide.
• Resolve customer issues directly and/or work with team members to escalate and resolve issues quickly to ensure satisfaction.
• Exercising confidentiality, independent discretion and judgement.
• Prepare reports as requested.
• List generation, scheduling appointments, request donor card, and any other activities required to support our customers.
• Develop, coordinate and execute on the response to a customer request including direct contact with a donor or sponsor. Provide excellence customer service during any touch point with donors, sponsors or internal team members.
• Operational support and administrative duties using one or multiple systems with little supervision.

Personal responsibilities:

• Accountable for daily and weekly productivity
• Attendance
• Quality assurance
• Monthly reviews
• Maintaining a professional work environment

*This is a work from home position. Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday - Thursday or Tuesday - Saturday.

Training hours will be 9:00 am to 5:30 pm Central Standard Time, M-F for approximately 3 months.* It is imperative that you are here during all necessary training.