Service Desk Engineer

Service Desk Engineer

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you'll be recognised and rewarded for your contribution in return. You'll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we're ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your new role

• We are looking for technical analysts who will be responsible for the operational technical support on phone, emails, chat function & via internal social media channels & in person.
• Development of the nominated service within Workplace, incorporating Strategy, Design, Run, Provisioning & Deployment, Transition & Change, Consumption, Support, Delivery Performance & Quality, Capacity & Continuity, Issue & Risk Management.
• Maintaining strong relationships with key stakeholders
• Manage day to day operations
• Produce management reports of the delivery as agreed
• Follow established operational governance

What you will bring

• 3-6 years of experience delivering technical support and delivering service in an enterprise ITIL environment.
• Basic understanding of network technology
• Working knowledge of industry standard ticketing tools
• Experience in repairing/reinstalling MS office and basic troubleshooting knowledge of MS office products like word, excel, outlook etc.
• User Management through Microsoft Active Directory
• Experience in supporting & troubleshooting desktop, Laptops, Application & windows operating system related issue.
• Excellent written & verbal communication skills (must have)
• Tertiary qualification in a Technology discipline or related field

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It's a huge part of what makes NAB such a special place to be.

More focus on you:

We're committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities