Consultant/senior Automation Engineer - Service Resilience

Change Management Automation Specialist

Purpose:

To participate and help drive the execution of activities required to deliver governance-led change and incident management improvement initiatives for the organization. This involves the professional application of organizational change management disciplines, governance frameworks, and agreed methodologies to uplift change quality, incident outcomes, and operational consistency across the organization.

May work directly with a Project Manager, Service Owner, Incident Manager, or delivery leads on small to medium-sized initiatives, or under the direction and guidance of a more senior change management professional on larger programs. Consequently, when acting as the most senior Change Management governance resource on a day-to-day basis, the role is expected (with guidance) to drive the completion of change and incident governance activities, including stakeholder engagement, impact assessment, readiness planning, and adoption support.

May be dedicated full-time to a single program or work across multiple smaller initiatives simultaneously. While unlikely to have formal people leadership responsibilities, the role may be expected to provide direction, coaching, and support to Change Analysts or project team members to ensure governance standards are applied consistently and change and incident management practices are effectively adopted.

Main Responsibilities:

As part of their support role, they are responsible for supporting and contributing where appropriate to the completion of change management lifecycle activities and new initiatives such as:

• Design, build, and maintain automation solutions that improve Change Management quality, consistency, and efficiency.
• Develop scripts and tooling using Python, JavaScript, or TypeScript to automate change controls, quality checks, and reporting.
• Configure, enhance, and support ServiceNow Change Management capabilities, including workflows, reports, dashboards, and data integrations.
• Build and maintain monitoring and control dashboards that provide visibility of change quality, risk, and compliance.
• Identify and implement opportunities to use AI and GenAI to improve change risk assessment, decision support, guidance, and quality assurance.
• Collaborate with Service Owners, Change Champions, and relevant stakeholders to support uplift of Change Management practices across Domains.

Your Skills & Experience:

Skills:

• Resilience and versatility in dealing with varying levels of organizational maturity
• Analytical and problem-solving skills
• Teamwork, Collaboration & Communication
• Awareness of the broad methodologies and frameworks to support high quality delivery in a large organization
• Scripting or programming experience (Python, JavaScript, TypeScript).
• Strong understanding of ServiceNow or similar enterprise platforms.
• Conceptual understanding of software development and system integration.

Experience:

• Experience working in a technical, automation, engineering, or platform-focused role within a medium to large organization.
• Hands-on experience with scripting or programming (Python, JavaScript, TypeScript, or similar).
• Experience working with ServiceNow, particularly in Change Management, reporting, workflows, or integrations.
• Experience applying technology to support change, risk, governance, or operational improvement processes.
• Experience designing or implementing automation and workflow solutions.
• Experience with reporting, dashboards, and data analysis.
• Experience or exposure to Retrieval-Augmented Generation (RAG) approaches.
• Experience setting up, building, or interacting with Model Context Protocol (MCP) or similar AI tool integration frameworks.
• Agile tools methods and delivery
• Information Technology, Engineering, Data, or a related field
• ITIL (is a plus)

The Benefits and Perks:

1. Generous compensation and benefit package

• Attractive salary and benefits
• 20-day annual leave and 7-day sick leave, etc.
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and frequent appreciation gifts
• Extra benefits for long-term employees

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Well-structured learning and development programs (technical and soft skills)
• Sponsored certificates in both IT and banking/finance
• Premium accounts on Udemy/A Cloud Guru/Coursera/LinkedIn, etc.
• English learning with native teachers
• Opportunity for traveling & training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance
• Well-equipped & modern Agile office with fully stocked pantry
• Special programs to improve your physical and mental health
• Annual company trip and events
• A solid talented team behind you – great people who love what they do

A Diverse and Inclusive Workplace Works Better for Everyone

We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.

We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

Cloud-First

NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you!

If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

It's more than money

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.