Client Billing Account Manager

Client Billing Account Manager

The Client Billing Account Manager will be responsible for building and maintaining collaborative and productive relationships within the organization relating to Revenue Cycle Management. Acting as a key liaison across clients, Sales, Finance, and internal teams, this role focuses on resolving billing issues, improving processes, and collecting on outstanding balances for assigned clients.

Primary Responsibilities:

• Manages assigned client billing accounts by reviewing outstanding balances, identifying issues, and following up for timely resolution and payment.
• Communicates with clients via phone, email, and video conferencing to address unpaid invoices, resolve billing inquiries or disputes, and negotiate payment arrangements.
• Collaborates with internal teams (Sales, Billing, Customer Support, etc.) to resolve billing delays, missing data (e.g., agreements, pricing), and case rejections, ensuring accurate and timely invoicing.
• Builds strong relationships with clients and cross-functional teams to gather necessary information and support accurate billing.
• Provides weekly updates on outstanding balances and delivers monthly summary reports with detailed notes for each past-due client. Leads regular meetings to review performance metrics, identify process gaps, and drive improvement initiatives aligned with departmental and organizational goals.
• Analyzes billing trends, identifies recurring issues, and implements targeted process improvements to enhance collections and revenue cycle efficiency.
• Supports revenue cycle initiatives by recommending optimized workflows, implementation strategies, and performance tracking systems to improve reimbursement and maximize cash collections.
• Ensures compliance with HIPAA and privacy regulations while working with PHI (both paper and electronic).
• Performs other duties as assigned.

Qualifications:

• At least 3 years of experience in medical billing and collections.
• Experience with Oracle and/or Salesforce preferred.
• Healthcare related field of study or equivalent experience.

Knowledge, Skills, and Abilities:

• Proficiency with medical billing systems, Oracle, Salesforce, Microsoft Excel, medical terminology and basic procedure coding knowledge.
• Strong communication and interpersonal skills to effectively interact with customers regarding their accounts.
• Excellent organizational skills to manage a large volume of customer accounts.
• Ability to navigate across multiple customer demands and balance competing priorities successfully.
• Ability to analyze, identify and articulate identified trends and report trends succinctly in a clear and concise manner.
• Ability to solve problems using critical thinking skills.
• Maintains confidentiality of sensitive information.
• Analytical skills required.
• Ability to think critically and identify the impact across the revenue cycle with a solution oriented approach.
• Ability to develop, implement and produce analysis and reports.