Associate Service Engineer

Associate Service Engineer

Provide a brief description (3 to 5 sentences) that outlines the basic purpose and level of work for the position.

The Associate Service Engineer role focused on maintenance and repair of standard laboratory instrumentation and low complexity robotics.

Primary responsibilities include:

• Handles basic troubleshooting, equipment servicing, and preventive maintenance.
• Follows SOPs and performs task-based assignments.
• Expected to troubleshoot issues that are limited in complexity.
• Begin to understand "3 pillars" of laboratory automation troubleshooting (hardware, software, and assay).
• Document service tickets completely and with appropriate detail. Adhere to Good Documentation Practices (GDP).
• Collaborate with Equipment Technicians to maintain service tools and spare parts and ensure workspace organization.
• Adhere to lab safety protocols and regulatory requirements.
• Performs other duties as assigned.

Qualifications include:

• Bachelor's degree in Engineering, Life Sciences, or related field.
• 0–2 years of experience in Service Engineering or regulated laboratory settings.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and basic data analysis tools.
• Strong attention to detail and ability to follow protocols meticulously.
• Excellent communication and teamwork skills.

Knowledge, skills, and abilities include:

• Technical: Evaluates an applicant's acquired knowledge and specific technical skills.
• Behavioral: Evaluates factors related to human characteristics and skills, such as attitude, work approach and collaborative abilities.
• Strong electrical and/or mechanical engineering knowledge.
• Excellent problem solving skills.
• Good communication skills, both written and oral.

Physical demands and work environment include:

• This position requires the ability to use a computer keyboard, communicate over the telephone and read printed material.
• Duties may require working outside normal working hours (evenings and weekends) at times.

Travel required for this position: Up to 25%.

The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Austin, TX $58,200 - $72,800 USD